Hi, I’m
Soukaina Imlilss
Master Student
Istanbul
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
4
years of post-secondary education
2
Certificates
1
Language
Work History
Bahcesehir UniversityIstanbul
Laboratory Assistant Intern
05.2023 - 06.2023
Job overview
- Compared laboratory data against specifications to determine if results met requirements.
- Conferred with management and other laboratory staff to develop an understanding of product specifications.
- Recorded test results on standardized forms to enter into the database and communicate to appropriate personnel.
- Fulfilled lab assistant or specimen processor duties to support the work of technicians, technologists and scientists.
- Collaborated with team members and stakeholders to successfully complete project work.
Dora accessories Istanbul
Customer Service Representative
02.2023 - 06.2023
Job overview
- Offered customer advice and assistance, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Pom' callCasablanca
Call Center Agent
07.2021 - 01.2022
Job overview
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer calls and emails to answer questions about products and services.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Euro OptiqueCasablanca
Customer Service Representative Agent
09.2020 - 12.2020
Job overview
- Offered customer advice and assistance, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Education
Bahcesehir UniversityIstanbul, Turkey
Master of Science from Bioengineering
02.2022 - Current
Faculty of Science Ben M'sickCasablanca, Morocco
Bachelor of Science from Human Biology And Physiology
09.2017 - 06.2020
Skills
Interpersonal Communication
Critical Thinking
Flexible and Adaptable
Analytical and Critical Thinking
Multidisciplinary team collaboration
Medical laboratory procedures
Lab result interpretation
Certification
Basics of marketing. INJAZ Al-Maghrib. ID AJD1KO-CE000379
Timeline
Laboratory Assistant Intern
Bahcesehir University
05.2023 - 06.2023
Customer Service Representative
Dora accessories
02.2023 - 06.2023
Bahcesehir University
Master of Science from Bioengineering
02.2022 - Current
Call Center Agent
Pom' call
07.2021 - 01.2022
Customer Service Representative Agent
Euro Optique
09.2020 - 12.2020
Basics of marketing. INJAZ Al-Maghrib. ID AJD1KO-CE000379
04-2020
JA Steer your Career. INJAZ Al-Maghrib. ID INJAZ-0000244
04-2020
Faculty of Science Ben M'sick
Bachelor of Science from Human Biology And Physiology
09.2017 - 06.2020