SONER REMZİ ÇİL
IT Specialist
Antalya
Summary
I started my life by studying programming and continued in the field of System and network for 12 years. My algorithm and database knowledge has always been helpful to me for troubleshooting. I gained great experience in different industries. I adapted quickly. Since I have a background in programming, I am open to improving myself in this regard. Let's see what the future brings.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
IT Specialist
TUI Group
Antalya
04.2018 - Current
- TUI Turkey Head office and ten branch offices +500 clients +70 server and network devices.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed server backups and changed and replaced backup tapes daily.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Used ticketing systems to manage and process support actions and requests.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
IT Support Specialist
Memorial Hospitals Turkey
Antalya
11.2016 - 04.2018
- Onsite hospital +200 clients +40 server and network devices +20 medical devices.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Updated software to safeguard against security flaws.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Explained security measures in simple terminology to help users understand malware and phishing threats.
IT Project Lead
Novatrans Technology
Antalya
06.2016 - 11.2016
- 20 LED Video Walls, 250 Kiosk on EXPO 2016 Antalya.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Guiding the team to troubleshoot devices.
IT Specialist
EMS Gaming Park
Antalya
06.2014 - 12.2015
- Forfun Gaming Center, Gunaydin Restaurant, Midpoint Restaurant +200 clients +40 server and network devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Making annual budget planning
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Performed server backups and changed and replaced backup tapes daily.
- Configured hardware and granted system permissions to new employees.
IT Supervisor
Radisson Blu Hotels Şişli
İstanbul
02.2014 - 05.2014
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Created and terminated user's accounts from start to finish in business applications.
- Guided organizational technology strategy and roadmaps.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
IT Specialist
Spice Hotels & SPA
Antalya
03.2013 - 08.2013
- Onsite Spice Hotel&SPA +150 clients, +30 Server and Network devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed server backups and changed and replaced backup tapes daily.
IT Specialist
Dedeman Hotels & Resorts TURKEY
Erzurum
09.2008 - 07.2011
- Three Hotels in Erzurum and Rize and +200 Clients +50 server and network devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed server backups and changed and replaced backup tapes daily.
Education
High School Diploma -
Anatolian Technical High School
Antalya 10.2002 - 07.2006
Bachelor of Science - Computer Programming
Mehmet Akif Ersoy University
Burdur 10.2006 - 06.2008
Skills
Technical issue analysis
Application support
Desktop support
TCP/IP
PC component diagnostics
User credential management
Ticket support system management
Network diagnostics
Fidelio Suite8,Opera,MC,Micros(8700,9700)
Windows Server Family
SAP
Hyper-V , VmWare (Type1 & Type2 Virtualization)
AVAYA Site Administration / Avaya IP Santral
L1, L2 Network (Aruba)
IPTV (Swisscom)
CCTV (Haikon,Axis,Lilin)
Active Directory,Group Policy,DNS,WDS,DFS
Office 365
MS SQL
Firewall management (Fortinet)
Managed Print Services (Ysoft, UnfilowOnline)
Therefore
Timeline
IT Specialist
TUI Group
04.2018 - Current
IT Support Specialist
Memorial Hospitals Turkey
11.2016 - 04.2018
IT Project Lead
Novatrans Technology
06.2016 - 11.2016
IT Specialist
EMS Gaming Park
06.2014 - 12.2015
IT Supervisor
Radisson Blu Hotels Şişli
02.2014 - 05.2014
IT Specialist
Spice Hotels & SPA
03.2013 - 08.2013
IT Specialist
Dedeman Hotels & Resorts TURKEY
09.2008 - 07.2011
Bachelor of Science - Computer Programming
Mehmet Akif Ersoy University
10.2006 - 06.2008
High School Diploma -
Anatolian Technical High School
10.2002 - 07.2006