Software Managements, Agile and Scrum Methodology, UML Diagrams,System Design,Doing Project Python in İntermediate Level
Sümeyra İSLAH
Business Analyst
İstanbul
Summary
I am not only a Data Analyst and Business Process,Project Quality Manager but also a technology and science enthusiast.
I just don't keep to success Also My aim is to enrich the environment and add value where I work for.
I like the quote of the Albert Einstein which is saying in it that “Try not to become a man of success, but rather try to become a man of value.”
I am a life long learner who has two masteral degree in Apllied Math and Information Technologies.
I am very interested about innovation on payment systems.
I am very keen on to improve my skills specific to python and SQL via using my analytics mind.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Business Analyst
Halkbank
İstanbul
04.2019 - Current
- Analyzed point of sale (POS) device's data that includes products and processing abilities can accommodate any type of transaction from traditional mag stripe payment cards, to chip and pin and contactless cards to provide operational team with insights.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Executed analysis of risks and identified risk mitigation strategies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Provided technical support for troubleshooting analytics and reporting issues.
Customer Relationship Associate
Halkbank
İstanbul
01.2017 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bacholar of Econometrics - Quantitative Economics
Gazi University
Ankara06-2012
Master of Science - Applied Mathematics (without Thesis)
Haliç University
İstanbul02-2023
Master in Information Technologies - Information Technology (with Thesis)
Bahçeşehir University
İstanbulCurrent
Skills
- P>Data analysis
- P>Business process mapping
- P>SQL and databases
- P>Workflow Analysis
- P>Pivot tables
- P>Search Engine Optimization
- P>Negotiation
- P>Technical Writing
- P>Operations analysis
- P>Test case scenarios
- P>Operations management
- P>Microsoft Office Suite
- P>Web-based reporting tools
- P>Predictive modeling
- P>UML Diagrams
- P>Software Methodologies
Accomplishments
I completed Management Trainee Courses successfully.
I completed the thesis It is addressed that "The İmportance of Halkbank for Small and Medium Enterprise and Suggestions Regarding to Differentiation of Credit Limit and Credit Term" .
I completed the project assignment It is addressed that "Obtaining Polyalphabetic Characters in Affine Passwords" in Applied Math Master's Program.
Additional Information
I would love to work in an environment so that employees has collaborative attitude.
Software
Certification
The Program of Cerfitication on Banking Sector
Competency Based Education
Interests
Mathematics and Technology
Literature
Gathering Informations About the Multi-discipline and Cross Sectors
Https://wwwlinkedincom/in/s%C3%BCmeyra-islah-591804264/
Timeline
Business Analyst
Halkbank
04.2019 - Current
Customer Relationship Associate
Halkbank
01.2017 - 04.2019
Bacholar of Econometrics - Quantitative Economics
Gazi University
Master of Science - Applied Mathematics (without Thesis)
Haliç University
Master in Information Technologies - Information Technology (with Thesis)
Bahçeşehir University