ElektraWeb
Sılanur Uluçay
Front Office Shift Leader
Adana
Overview
3
3
years of professional experience
Work History
Front Office Shift Leader
Hapimag
04.2024 - Current
- Trained new employees on front desk procedures, customer service, and hotel policies to maintain consistency in service delivery.
- Assisted guests with special requests, providing personalized attention to ensure a memorable stay.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing guest concerns promptly.
- Collaborated with other departments such as food and beverage or maintenance teams to address any operational issues that may affect guest satisfaction levels effectively.
- Ensured seamless shift transitions by conducting thorough handovers between shifts and maintaining accurate records of pertinent information.
- Coordinated with housekeeping to ensure timely room availability and optimal cleanliness standards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Trained team members on new hotel services and products to support promotional efforts.
Receptionist
Margi Hotel
10.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
Receptionist
Hapimag
05.2023 - 10.2023
Sales and Communication Consultant
Turkcell
06.2022 - 10.2022
Sales and Communication Consultant
Turkcell
07.2021 - 10.2021
Education
Translation And Interpreting (German)
Trakya University
Edirne, Turkey06.2024
Skills
Staff Training and Development
Customer Service
Mail Sorting
Interpersonal Relations
Teamwork and Collaboration
Team Management
Team Leadership
Decision-Making
Effective Communication
Software
Sihot PMS
Languages
Turkish
Native language
English
Advanced
C1
German
Upper intermediate
B2
Timeline
Front Office Shift Leader
Hapimag
04.2024 - Current
Receptionist
Margi Hotel
10.2023 - 04.2024
Receptionist
Hapimag
05.2023 - 10.2023
Sales and Communication Consultant
Turkcell
06.2022 - 10.2022
Sales and Communication Consultant
Turkcell
07.2021 - 10.2021
Translation And Interpreting (German)
Trakya University