

IT Operations
Test Planning
Functional Testing
Creating Test Cases
Process Improvements
System Analysis
Analytical Thinking
Excel proficiency
MS Excel
Data Collection
Performance monitoring
Relationship Building
Detail Oriented
Attention to Detail
Decision-Making
Flexible and Adaptable
Team Coordination
Critical Thinking
Strategic Planning
Resource Management
Time Management
Problem-Solving
Process Improvement
Process Analysis
Performance Data Synthesis
Workflow Analysis
Help Desk Software
User Management
Network Troubleshooting
System monitoring
IT Infrastructure
IT risk management
IT Asset Management
IT Operations