Summary
Overview
Work History
Education
Skills
Languages
Certification
Seminars and Courses
Programs
Timeline
Generic
Sinem Yaren Erduran

Sinem Yaren Erduran

İzmir,Buca

Summary

Dynamic professional with extensive experience in customer-facing roles, consistently delivering outstanding service that builds customer loyalty. Proven ability to communicate effectively and adapt to diverse cultural environments, enhancing team collaboration. Committed to driving positive interactions and fostering a customer-centric atmosphere.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Kordon Otel Çankaya
İzmir, Konak
09.2023 - Current

Sales Assistant

tatilbudur.com (webhelp)
İzmir, Gaziemir
05.2022 - 09.2022

Restaurant Waiter(UNIVERCITY INTERN)

BTA- İzmir Adnan Menderes Havalimanı
İzmir, Gaziemir
05.2019 - 10.2019

Assistant Pastry Chef(ıntern)

BALÇOVA TERMAL OTEL
İzmir, Balçova
05.2015 - 09.2015

Education

Diploma of Higher Education - Tourism & Hospitality Management

Dokuz Eylül University
İzmir
01-2021

Diploma of Higher Education - Occupational Health and Safety Department

Istanbul University
İstanbul

Skills

  • Customer service
  • Effective communication
  • Cultural awareness
  • Cost control
  • Stress management
  • Critical thinking
  • Time efficiency
  • Computer literacy
  • Work under pressure
  • Patience and perseverance

Languages

English
Intermediate
B1

Certification

  • Food and Beverage Services Sector Pastry Making Certificate
  • MEB - Business Opening Certificate
  • MEB - Service Staff (Waiter/Waitress) Hygiene Training

Seminars and Courses

  • 2023 – March MESLEKBURDA TRAINING PROGRAMS
  • Patient Admission and Medical Secretarial Studies
  • Computer Operator
  • Dental Assistant
  • Pharmacy Assistant Training
    (Ongoing)
  • 2015 - Occupational Health and Safety / Balcova Thermal Hotel
  • Ministry of National Education - Service Attendant (Waiter) Hygiene Training
  • 2018 – İzmir Mövenpick Hotel – Sofra Group - Hüseyin Özer
  • 2019 - İzmir Adnan Menderes Airport BTA Airports
  • Airport National Security Training
  • Occupational Health and Safety Training
  • Service Staff Hygiene Training

Programs

  • Elektra V5, Elektra Web
  • Unique Reservation Automation
  • HotelRunner
  • Microsoft Office (Word, Excel, Powerpoint)

Timeline

Front Desk Receptionist

Kordon Otel Çankaya
09.2023 - Current

Sales Assistant

tatilbudur.com (webhelp)
05.2022 - 09.2022

Restaurant Waiter(UNIVERCITY INTERN)

BTA- İzmir Adnan Menderes Havalimanı
05.2019 - 10.2019

Assistant Pastry Chef(ıntern)

BALÇOVA TERMAL OTEL
05.2015 - 09.2015

Diploma of Higher Education - Tourism & Hospitality Management

Dokuz Eylül University

Diploma of Higher Education - Occupational Health and Safety Department

Istanbul University
Sinem Yaren Erduran