Sinan Karahanli
Receptionist
Kemer
Summary
Reliable Receptionist with 2 years' experience in a corporate office. Skilled in customer service, scheduling, and managing office supplies.
Experienced with guest service and support in hospitality settings. Utilizes effective communication to address guest needs and ensure satisfaction. Track record of maintaining welcoming atmosphere and assisting with various tasks to enhance guest experiences.
Overview
3
3
years of professional experience
6
6
Languages
Work History
Bellboy
Crystal Prestige Elite
05.2025 - 11.2025
- Supervised and coordinated the daily operations of the bell staff, ensuring efficient service and guest satisfaction.
- Trained new staff on procedures and service standards, enhancing team performance and operational efficiency.
- Oversaw the organization of guest transportation, ensuring timely and accurate arrangements for arrivals and departures.
- Enhanced guest satisfaction by efficiently managing bell staff and attending to their needs.
- Delivered exceptional service to VIP guests, ensuring their unique needs were met while maintaining a professional demeanor.
- Reference: Mahmut Hatipoglu (Shift Leader) +90 554 010 49 28
- Reference: Evren Dogan (FOM) +90 533 647 99 26
- Reference: Senol Demir (Front Office Chief) +90 542 393 80 73
Lojistikçi
Azad logistics
11.2024 - 03.2025
- Malları organize etmek ve müşteri lokasyonlarına dağıtmak için uygun maliyetli stratejiler geliştirdi.
- Müşteri memnuniyetini ve siparişlerin zamanında teslim edilmesini sağlamak için müşteri hizmetleri süreçlerini yönetti.
- Envanterin zamanında yenilenmesini sağlamak için diğer departmanlarla işbirliği yaptı.
- Verimlilikte %15 artış sağlayan yeni envanter kontrol süreçleri geliştirildi ve uygulandı.
Bellman
Dedeman Kemer Resort
05.2024 - 11.2024
- Assisted guests with luggage transportation, ensuring timely and efficient service during check-in and check-out processes.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Supported the front desk team by managing guest inquiries, fostering effective communication throughout the resort.
- Developed strong relationships with guests, promoting a welcoming atmosphere and encouraging repeat visits.
- Escorted guests to assigned rooms and transported luggage.
- Maintained cleanliness and organization of lobby and front entrance areas to enhance guest experiences.
- Provided information about resort amenities and local attractions, contributing to guest satisfaction and engagement.
- Collaborated with housekeeping to ensure prompt delivery of requested items, improving service response times.
- Reference: Fatih Karacan (FOM) +90 530 733 07 42
- Reference: Huseyn Elkatmis (Front Office Chief) +90 531 523 80 20
Night Auditor
Moda Suit Çamyuva
05.2023 - 10.2023
- Managed end-of-day financial reports, ensuring accuracy while reconciling cash and credit transactions for seamless operations.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly during overnight shifts.
- Monitored security systems and performed routine checks, ensuring a safe environment for guests and staff during nighttime hours.
Education
Toefl -
Ph.D. - Physiotherapy And Rehabilitation
Izmir Demokrasi University
Izmir, Turkey 04.2001 -
Skills
Client communication
Guest relations
Operational efficiency
Staff training
Front desk support
Lobby organization
Team collaboration
Foreign language skills
Valet parking coordination
Training and mentoring
Heavy lifting
Message delivery
Interests
Spor yapmak
Phone Numbers
- +90 530 952 26 33
- +994 50 654 24 22
Personal Information
Date of Birth: 22.02.2008
Timeline
Bellboy
Crystal Prestige Elite
05.2025 - 11.2025
Lojistikçi
Azad logistics
11.2024 - 03.2025
Bellman
Dedeman Kemer Resort
05.2024 - 11.2024
Night Auditor
Moda Suit Çamyuva
05.2023 - 10.2023
Ph.D. - Physiotherapy And Rehabilitation
Izmir Demokrasi University
04.2001 -