SIMON OMOLAYOLE
Sales Representative And Call Center Agent
Istanbul
Summary
During my time of employment I realized that I am an efficient and organized person who can multi-task without facing too much pressure and meet deadlines without fail. Thanks to my granted opportunities I have a strong background in supervising and this assists with my ability to help and give support where needed, as well as improve my communication skills. my outlook on my tasks is cheerful and optimistic. I grew fond of working as a team but also on my own initiative. my work ethic is strong and I desire to be successful and I am always open and ready to learn new skills.
Overview
11
11
years of professional experience
3
3
Certificates
3
3
Languages
3941
3941
years of post-secondary education
Work History
Sales Representative
Smart Fue Clinic
04.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative
Denteva Clinic
01.2024 - 04.2024
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
CALL CENTER REPRESENTATIVE
Florya International Hospital
03.2023 - 12.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Medical consultant
Promed clinic
02.2020 - 04.2023
- Managed payroll accuracy using specific checklists and quality review processes.
- Prepared timely and accurate financial reporting and analysis.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
Manager
La Communaute
06.2018 - 11.2018
- Supervised and delegated tasks to employees to meet key productivity targets.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Waiter and Promotion, Supervisor
Noah Ark Hotel
03.2014 - 02.2015
- Tower Restaurant is a 5 star Hotel in Northern Cyprus.
- I was employed as a waiter for 3 months then I was promoted to be a supervisor of the waiters.
- Maintained safe hygiene and food handling standards for full compliance.
Education
GCSEs, GCE - General Certificate of Education
Hansebol College
Waec, Waec -
Hansebol College
Bachelor of Science - Tourism and Hospitality Management
Eastern Mediterranean University
Master of Business Administration - Business Administration
Gelişim University
Skills
Learning style assessment
Certification
(B-Class) Licence
Timeline
Sales Representative
Smart Fue Clinic
04.2024 - Current
Sales Representative
Denteva Clinic
01.2024 - 04.2024
CALL CENTER REPRESENTATIVE
Florya International Hospital
03.2023 - 12.2024
Medical consultant
Promed clinic
02.2020 - 04.2023
Manager
La Communaute
06.2018 - 11.2018
Waiter and Promotion, Supervisor
Noah Ark Hotel
03.2014 - 02.2015
Bachelor of Science - Tourism and Hospitality Management
Eastern Mediterranean University
Master of Business Administration - Business Administration
Gelişim University
GCSEs, GCE - General Certificate of Education
Hansebol College
Waec, Waec -
Hansebol College
LANGUAGES
English: First Language
German: A2 Elementary
Turkish: A2 Elementary