Summary
Overview
Work History
Education
Skills
Websites
References
Interests
Timeline
Generic
Sibel Tarhan

Sibel Tarhan

Ankara

Summary

Results-oriented customer relations specialist with over 3 years of experience in remote work environments. Demonstrated proficiency in managing customer inquiries and resolving issues efficiently, while maintaining a strong commitment to customer satisfaction. Passionate about continuous learning and skill enhancement, I actively pursue new knowledge to optimize my performance. My academic background in philosophy has equipped me with robust critical thinking and analytical skills, enabling me to tackle problems from multiple perspectives. Additionally, my experience as a special education teacher has refined my communication skills, allowing me to engage effectively with individuals from diverse backgrounds and foster inclusive relationships. Detail-oriented and adept at identifying solutions, I am eager to apply my skills in an international organization that prioritizes innovation and collaboration.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Customer Relations Specialist

Turkcell Global – Home Office
09.2021 - Current
  • Managed customer inquiries in English, ensuring high levels of customer satisfaction through effective problem resolution and support
  • Analyzed customer feedback to identify trends and improve service processes, resulting in a 20% increase in overall satisfaction
  • Collaborated with remote teams to ensure timely project completion, demonstrating strong communication and teamwork skills
  • Actively pursued opportunities for personal and professional development, enhancing my knowledge of customer relationship management best practices

Special Education Teacher

Kazan Special Education School
09.2020 - 07.2021
  • Developed and implemented individualized education programs for students with special needs, fostering a supportive and inclusive learning environment
  • Utilized analytical skills to assess student progress and adapt teaching strategies to meet diverse learning needs
  • Maintained regular communication with families, building trusting relationships to support student development
  • Engaged in continuous learning to stay updated on the latest educational strategies and tools

Waiter

Amelie's Garden Cafe
06.2019 - 11.2019
  • Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction through attention to detail and proactive communication
  • Developed strong teamwork and problem-solving skills while managing high-pressure situations
  • Gathered customer feedback to identify areas for improvement, contributing to enhanced service quality

Education

Pedagogical Formation Certificate -

Van Yuzuncu Yıl University
01.2017 - 01.2018

English Language Training - undefined

Middle East Technical University (METU)
01.2018 - 01.2019

Bachelor's Degree - Philosophy

Van Yüzüncü Yıl University
01.2014 - 01.2018

Skills

Excellent English Communication

Customer Relationship Management

Analytical Thinking

Continuous Learning

Remote Work Proficiency

Problem-Solving

Cultural Competence

References

Available upon request.

Interests

Latin dances

Fitness

Writing

Violin

Making Ceramics

Timeline

Customer Relations Specialist

Turkcell Global – Home Office
09.2021 - Current

Special Education Teacher

Kazan Special Education School
09.2020 - 07.2021

Waiter

Amelie's Garden Cafe
06.2019 - 11.2019

English Language Training - undefined

Middle East Technical University (METU)
01.2018 - 01.2019

Pedagogical Formation Certificate -

Van Yuzuncu Yıl University
01.2017 - 01.2018

Bachelor's Degree - Philosophy

Van Yüzüncü Yıl University
01.2014 - 01.2018
Sibel Tarhan