Sibel SENOL
Operations Supervisor
Fethiye
Summary
With a proven track record at Emirates Airlines, I excel in operations management and customer relations, enhancing operational efficiency and client satisfaction. Skilled in problem-solving and multitasking, I've significantly improved workflow processes and fostered key customer relationships, demonstrating exceptional interpersonal and multilingual abilities.
Overview
10
10
years of professional experience
9
9
Certifications
4
4
Languages
Work History
Operations Supervisor
Xone Superyacht Group
06.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Managing of Quality Management System procedures, forms, and checklists
- Assisting to the preparation of ISM and Mini ISM documents
- Following up on the crew payroll period and executing the necessary paperwork
- Assisting on flag registration and follow up process along with the documentation
- Managing the insurance process of the superyachts and work closely with the brokers
- Monitoring and reporting the flag registry and survey dates of the yachts on our fleet
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Customer Service Agent
Jet2holidays
04.2022 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
Senior Debt Specialist
Fast Track Financial
12.2021 - 01.2022
- Managed a portfolio of clients, ensuring timely payments and maintaining excellent client relationships.
- Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.
- Work with warm targeted pre-qualified leads.
- Qualify and enroll prospective clients into our Debt Resolution Program.
- Make outbound and answer incoming calls, respond to emails and SMS from prospective clients in a clear, concise manner using our innovative technology.
- Follow up with clients from our streamlined CRM pipeline to maximize consulting opportunities.
- Meet daily metrics and monthly goals.
Inside Sales Agent
Dental Departures
10.2020 - 11.2021
- Streamlined internal processes for improved efficiency, leading to a more organized work environment.
- Convert phone calls, chats, emails from customers into dental & medical bookings at any of our partner dental clinics.
- Coordinate appointment bookings between dental providers and patients in Turkish/English.
- Recommend promotions which can help patients save money on their dental treatment
- Follow the suggested script provided to all Inside Sales Representatives
- Daily tracking and monitoring of Sales funnel, conversions, and projections
- Proactively identify systemic issues that need to be resolved to prevent future customer concerns
- Respond swiftly and courteously to customer inquiries or complaints
- Upgrade patients by recommending higher-value dental treatments
- Capture customer information, including email addresses, phone numbers, desired healthcare destination & dental procedures for future follow-up
- Coordinate with other departments (Sales managers, Marketing department)
- Record details of inquiries, comments and complaints.
Clinic Supervisor
Dental Center Turkey (DCT Klinik)
04.2019 - 08.2020
- Mentored junior staff members, fostering professional growth and development within the team.
- Ensured compliance with state regulations through diligent monitoring of clinic procedures and documentation practices.
- Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
- Assisting with the management of the Clinic including planning, organizing, and coordinating the day-to-day operation of the patient care for providers, staff and frontdesk patient service representatives
- Managing and directing staff as well as maintaining a safe and secure working environment
- Overseeing and monitoring patient flow, ensuring that it occurs in an efficient, cost-effective manner, responding timely to patient complaints
- Directing the day-to-day functions of the clinic staff and its programs and activities to ensure compliance,efficiency, and patient satisfaction
- Supervising staff to ensure patient quality care
- Planning patient rooms for upcoming procedures
Executive Assistant
Fethiye Chamber of Commerce and Industry
07.2018 - 04.2019
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Preparing financial statements, reports, memos, invoices, letters, and other documents.
- Answering phones and routing calls to the correct person or taking messages.
- Filing and retrieving corporate records, documents, and reports
- Greeting visitors and deciding if they should be able to
meet with executives. - Reading and analyzing incoming memos, submissions, and distributing them as needed
- Making travel arrangements for executives
- Opening, sorting and distributing incoming faxes,
emails, and other correspondence - Provide general administrative support
- Arranging incoming and outgoing documents
International Flight Attendant
Emirates Airlines
11.2015 - 03.2018
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Attended pre-flight briefings to review emergency
- Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Greet passengers during boarding, and assist them with carry-on luggage;demonstrating the use of emergency equipment and made sure passengers follow the safety rules
- Deliver exceptional in-flight service in an efficient and timely manner
- Take inventory of alcoholic beverages and sales transactions prior to landing
Operation Control Officer
Gözen Air Services
10.2014 - 09.2015
- Proactively manage impact of unplanned changes to schedule of the private jets
- Obtain permissions and slots for foreign registered aircrafts
- Provide and organize the handling and catering needs of the customers on board
- Work with the dispatch department for smooth operation
- Maintain load control certification and demonstrate ongoing skills through there certification process
- Reviewed internal controls documentation, evaluating adequacy and suggesting improvements where necessary.
- Assess and check the fuel need of the aircraft and organize the fueling operation within the safety and security frame
Education
Associate of Science - Banking&Insurance
Anadolu University
Eskişehir 04.2001 -
Bachelor of Arts - American Culture And Literature
Ege University
Izmir, Turkey 10.2009 - 06.2014
Associate of Arts - American Studies
University of Augsburg
Augsburg/Germany 10.2012 - 08.2013
Skills
Operations management
Customer relations
Problem-solving
Financial administration and operations
Multitasking Abilities
Interpersonal skills
Multilingualism
Certification
IELTS - IDP
Timeline
IELTS - IDP
07-2023
IYT - Small Powerboat&RIB Master
06-2023
Marshall Islands - STCW
08-2022
Operations Supervisor
Xone Superyacht Group
06.2022 - Current
Customer Service Agent
Jet2holidays
04.2022 - 06.2022
Spanish Language A2 Level (Instituto de Cervantes Estambul)
03-2022
Spanish Language A1 Level (Instituto de Cervantes Estambul)
01-2022
Healthcare Management - Istanbul Gedik University
01-2022
Senior Debt Specialist
Fast Track Financial
12.2021 - 01.2022
Inside Sales Agent
Dental Departures
10.2020 - 11.2021
Clinic Supervisor
Dental Center Turkey (DCT Klinik)
04.2019 - 08.2020
Executive Assistant
Fethiye Chamber of Commerce and Industry
07.2018 - 04.2019
Certificate of Completion (Emirates Airline Academy)
05-2016
International Flight Attendant
Emirates Airlines
11.2015 - 03.2018
Operation Control Officer
Gözen Air Services
10.2014 - 09.2015
Senior Executive Assistance
08-2013
Associate of Arts - American Studies
University of Augsburg
10.2012 - 08.2013
Voice&Diction Training
08-2010
Bachelor of Arts - American Culture And Literature
Ege University
10.2009 - 06.2014
Associate of Science - Banking&Insurance
Anadolu University
04.2001 -
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