Shokriya Hamidi
Sociology
Herat ,42
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Services
Roshan Telecommunication Company
02.2019 - Current
- Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
Bachelor of Science - Psychology
Herat University
Herat - Afghanistan 04.2001 -
High School Diploma -
Goharshad High School
Herat - Afghanistan 04.2001 -
Skills
Account Management
Timeline
Customer Services
Roshan Telecommunication Company
02.2019 - Current
Bachelor of Science - Psychology
Herat University
04.2001 -
High School Diploma -
Goharshad High School
04.2001 -