Shokriya Hamidi
Sociology
Herat ,42
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Services
Roshan Telecommunication Company
02.2019 - Current
- Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
Bachelor of Science - Psychology
Herat University
Herat - Afghanistan 04.2001 -
High School Diploma -
Goharshad High School
Herat - Afghanistan 04.2001 -
Skills
Account Management
Customer Retention
Customer Order Management
Complaint resolution
Call Center Operations
Sales expertise
Document Control
Sales closing
Coordination
Team Development
Customer Education
Timeline
Customer Services
Roshan Telecommunication Company
02.2019 - Current
Bachelor of Science - Psychology
Herat University
04.2001 -
High School Diploma -
Goharshad High School
04.2001 -