Shehab Shaban
Sales And Business Development
Istanbul
Summary
Dynamic Account Manager with a proven track record at Tricon Agency, excelling in client retention and relationship building. Leveraged CRM systems to enhance customer service and drive business development, resulting in significant account growth. Skilled in teamwork and collaboration, I consistently deliver tailored solutions that meet client needs and exceed expectations.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Account Manager
Tricon Agency
02.2023 - 04.2025
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Sales Manager
Vital Clinic
01.2022 - 12.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Quality Controller for Dental Sales Team
Medical Park Gaziosmanpaşa
01.2021 - 12.2022
- Improved customer satisfaction by promptly addressing complaints and resolving product-related concerns.
- Improved quality processes for increased efficiency and effectiveness.
- Developed and implemented quality assurance improvements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Documented findings and produced [Type] reports.
- Developed comprehensive quality control documentation, providing clear guidelines for staff adherence.
- Evaluated quality problems and performed assessments to identify and resolve issues.
International Student Specialist
Istanbul Arel University
01.2020 - 12.2021
- Established positive working relationships with consulates and embassies worldwide, ensuring smooth visa processes for incoming students from various countries.
- Worked closely with housing staff to coordinate appropriate accommodations for international students, addressing any concerns or challenges that may arise during their stay.
- Enhanced international student satisfaction by providing comprehensive academic advising and support services.
- Increased international student retention rates by developing and implementing targeted orientation programs.
- Strengthened relationships with partner institutions abroad through regular communication, fostering ongoing collaboration opportunities.
- Provided essential support to students facing personal or academic challenges, referring them to appropriate resources when necessary.
- Streamlined visa processing for international students through efficient documentation and timely communication with relevant authorities.
- Collaborated with faculty members to address specific needs of international students within their respective departments.
- Served as the primary liaison between international students and various campus departments, ensuring seamless communication and support throughout their academic journey.
- Advised students on educational, career and social opportunities.
Education Services Coordinator
Ok Tamam Group
03.2018 - 12.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
General Supervisor of Operations
Glamo Poultry
03.2017 - 02.2018
- Reduced operational expenses by monitoring budgets, optimizing resource allocation, and eliminating waste.
- Improved customer satisfaction ratings with proactive communication and timely resolution of issues.
- Managed staff scheduling to ensure optimal coverage during peak hours while minimizing labor costs.
- Mentored junior team members, fostering professional growth through guidance and support.
- Maintained a safe working environment by enforcing strict compliance with safety regulations and conducting regular inspections.
- Coordinated logistics operations to optimize transportation routes, minimize delays, and meet delivery deadlines.
- Negotiated contracts with suppliers, securing favorable terms for the organization and reducing procurement costs.
- Implemented quality control measures, ensuring consistent product delivery and meeting customer expectations.
Assistant Director of Planning and Follow-up Depar
INTERNATIONAL UNIVERSITY FOR RENEWAl
01.2016 - 12.2017
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
Assistant TV Director
El Sharq TV
02.2014 - 12.2015
- Developed effective shooting schedules that maximized time on set while minimizing disruptions to cast and crew members.
- Fostered a positive working environment that encouraged open communication between all team members, resulting in increased productivity and overall project success.
- Steered successful marketing campaigns by collaborating with promotional teams in producing compelling trailers and promotional materials.
- Implemented creative solutions for overcoming technical challenges during production shoots.
Education
Diploma - Middle East Studies
International Relations Academy
Istanbul 04.2001 -
Course - Program Of Lean Start Up Model
Eighth Floor Business Development
Istanbul, Turkey 04.2001 -
Diploma - International Relations
IRA
Istanbul, Turkey 04.2001 -
Course - Project Management Professional (PMP)
Kim Training Center
Sudan 04.2001 -
Skills
Account management
Teamwork and collaboration
Customer service
CRM systems & microsoft office
Business development
Sales expertise
Operations
Timeline
Account Manager
Tricon Agency
02.2023 - 04.2025
Sales Manager
Vital Clinic
01.2022 - 12.2023
Quality Controller for Dental Sales Team
Medical Park Gaziosmanpaşa
01.2021 - 12.2022
International Student Specialist
Istanbul Arel University
01.2020 - 12.2021
Education Services Coordinator
Ok Tamam Group
03.2018 - 12.2020
General Supervisor of Operations
Glamo Poultry
03.2017 - 02.2018
Assistant Director of Planning and Follow-up Depar
INTERNATIONAL UNIVERSITY FOR RENEWAl
01.2016 - 12.2017
Assistant TV Director
El Sharq TV
02.2014 - 12.2015
Diploma - Middle East Studies
International Relations Academy
04.2001 -
Course - Program Of Lean Start Up Model
Eighth Floor Business Development
04.2001 -
Diploma - International Relations
IRA
04.2001 -
Course - Project Management Professional (PMP)
Kim Training Center
04.2001 -