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SHAIMAA HASSAN
HOTELS AND HOSPITALITY
Istanbul
Summary
Dynamic General Manager with a proven track record at La Bella Hostel, excelling in operations management and customer relationship management. Expertly cultivated client loyalty and financial stability through effective team leadership and strategic budget control. Recognized for enhancing guest satisfaction and fostering a collaborative work environment.
Overview
19
19
years of professional experience
4
4
Languages
Work History
General Manager
La Bella Hostel
10.2016 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Receptionist
Four Seasons Hotel Cairo
03.2011 - 12.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Restaurant Waiter
Grand Hyatt Cairo
01.2007 - 07.2009
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Restaurant Waiter
Sheraton Hotel & Resorts
02.2006 - 02.2007
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
BBA - Hospitality And Tourism Management
Almadina Academy
Cairo 04.2001 -
Skills
Operations management
Customer relationship management
Effective team leadership
Project management
Staff supervision
Software
Interests
Swimming
Reading
Discovering
Timeline
General Manager
La Bella Hostel
10.2016 - Current
Receptionist
Four Seasons Hotel Cairo
03.2011 - 12.2012
Restaurant Waiter
Grand Hyatt Cairo
01.2007 - 07.2009
Restaurant Waiter
Sheraton Hotel & Resorts
02.2006 - 02.2007
BBA - Hospitality And Tourism Management
Almadina Academy
04.2001 -