Shahebaz Mohammed
Riyadh,Saudi Arabia
Summary
Overall 09 years Operations and Service management Professional. I am looking for a management position in a fast-paced organization where exceptional leadership skill and ability will be helpful to meet set organizational goals.
Experienced Trainer with experience in developing and delivering training programs for military personnel. Strong background in leadership development and instructional design. Proven talent to inspire and motivate troops to reach full potential.
Overview
9
9
years of professional experience
Work history
Supervisor / Training Officer
FLOW OPS
Riyadh
12.2019 - Current
- Managing the Station Operation
- Lead the team of Station Supervisors and 20 Station Agents as a Lead Station Supervisor for 10 Months
- Support the team of Station Agents to deliver a safe, reliable, world‑class, and customer‑focused station services, refresher trainings required
- As an assessor issued COC (Certificate of Competency) for the candidates
- To ensure CMS meeting take place and performances to be discussed on CMS cycle basis
- Supported in Testing and Commissioning for Riyadh Metro
- Assist passenger (including differently abled passenger) for a smooth movement within the station
- Providing assistance in customer service and security
- Manage Station Staff comply in Human Resource Procedure, CMS Procedure, Work
- Instructions and Quality Policy
- Active participant in virtual and On‑site Station Drills (Normal, Degraded, and Emergency).
TRAINING OFFICER
FLOW OPS
01.2019 - Current
- Prepared and organized pre‑course and post‑course work records, venue, and training materials
- Created and maintained an efficient filing system
- Preserved soft copies of standard templates and formats to facilitate consistent and efficient documentation
- Maintain all Data base of all training materials
- Review employee performance and learning
- Create training strategies,initiatives and materials conducting job evaluation surveys liaising with managers and interviewing employees at all levels to identify and assess training and development needs delivering and overseeing the training of individuals or groups of employees compiling and presenting information supervising and monitoring progress made via training programmed or schemes ensuring employees receive statutory required training designing and assessing training programmed.
- Supported business areas to identify their learning needs by evaluating findings from performance appraisals, formal reviews, learning plans and anecdotal feedback.
- Provided specialist advice and design assistance to support strategic learning and development solutions across multiple industries.
- Evaluated feedback from trainees to design comprehensive future training and outreach activities.
- Managed company training matrix for staff.
Supervisor / Shift incharge
CELEBI NAS PVT LTD
Mumbai
01.2014 - 01.2019
- Ensuring Highest Standard of Operation in Terminal and Airside
- Maintaining on‑time performance for all departures
- Handling check in counters, boarding gate and arrivals
- Handling Passengers during delayed, technical & AOG flights
- Co‑ordination with Ramp staff and Captain for baggage and Re‑fueling of aircraft
- Handling Service counter and system ex: Sita liaison/Amadeus/Sabre/Altia
- Profiling Passengers with Passport, ticket, visa and other documents like Registration
- Papers Travel documents, CDC, Visa etc
- Effectively co‑ordinate boarding activity of passengers on to the aircraft and ensure
- Implementation of safety procedures
- Maintaining proper records of day to day load factor and other stats
- Ensure a culture of customer service excellence and continuous improvement is delivered across the organization
- Submit any scheduled reports or documentation required to supervisors or line managers as directed
- Collecting data related to flight operations
- Working closely with clients, technicians, and managerial staff
- Providing leadership, training, coaching, and guidance to junior staff
- Experience
- Allocating resources and maintaining cost efficiency
- Ensuring solutions meet business needs and requirements
- Performing user acceptance testing
- Managing projects, developing project plans, and monitoring performance
- Updating, implementing, and maintaining procedures
- Prioritizing initiatives based on business needs and requirements.
Education
Bachelor of Commerce - Business management
Mumbai University
Business Analysis FoundationsLinkedin learning2022 - 2022Fire Warden Level 2 - undefined
2022
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2020
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IATAIITC
2015
Skills
- Training and Development
- Planning and Coordination
- Customer relations
- Policies and procedures implementation
- Compliance standards
- Excel proficiency
- Team direction
- MS Office
- LMS administration
- Simulation training
- Training success evaluation
- Virtual training delivery
- Training programme development
Languages
English
Fluent
Arabic
Beginner
Timeline
Supervisor / Training Officer
FLOW OPS
12.2019 - Current
TRAINING OFFICER
FLOW OPS
01.2019 - Current
Supervisor / Shift incharge
CELEBI NAS PVT LTD
01.2014 - 01.2019
Bachelor of Commerce - Business management
Mumbai University
Business Analysis FoundationsLinkedin learning2022 - 2022Fire Warden Level 2 - undefined
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IATAIITC