Shahd Alatmani
Izmir ,
Summary
Motivated individual with 2 years of experience as a Customer Service Representative . Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs . Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
English Teacher
American Culture Language School
04.2022 - 04.2024
- Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized data to inform instructional decisions and personalize learning.
Virtual Assistant
Upworks
01.2022 - 03.2022
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
Krownash
12.2019 - 12.2021
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
BBA - Economics
Dokuz Eylul University
Buca, Turkey05.2026
Skills
Communication Skills
Leadership and Management
Analytical Skills
Problem-Solving Skills
Organizational Skills
Certification
CELTA certificate
Languages
Arabic
Native language
Turkish
Intermediate
B1
English
Proficient
C2
Timeline
English Teacher
American Culture Language School
04.2022 - 04.2024
Virtual Assistant
Upworks
01.2022 - 03.2022
Customer Service Representative
Krownash
12.2019 - 12.2021
BBA - Economics
Dokuz Eylul University
CELTA certificate
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