Shafici Abdisalam Abdullahi
Compliance
Istanbul,34
Summary
Accomplished leader with a proven track record at Taaj Financial Service, enhancing operational efficiency and employee productivity by over 30%. Expert in strategic planning and problem-solving, with a knack for fostering robust client relationships and driving substantial business growth. Skilled in operations management and team leadership, consistently achieving and surpassing performance goals. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
3
3
years of professional experience
1
1
Certification
5
5
Languages
Work History
Operations Manager
Taaj Financial Service
01.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
CEO
Elmaar Logistic
01.2024 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed a high-performance executive team for improved productivity and efficiency.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
CEO
Sundus Exchange
01.2022 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed a high-performance executive team for improved productivity and efficiency.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
HR Executive
Taaj Financial Service
05.2022 - 11.2023
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
- Implemented successful training programs, enhancing employee skills and productivity levels across the organization.
- Ensured compliance with labor laws and regulations by staying current on industry best practices and updating policies accordingly.
CEO's Assistant
Taaj Financial Service
08.2022 - 10.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
Branch Manager
Taaj Financial Service
01.2021 - 05.2022
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Bachelor of Science - Business Economics
Istanbul Ticaret University
Istanbul, Turkey 04.2001 -
High School Diploma -
St Marys International School
Nairobi 04.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Staff Management
Organizational Management
Team Leadership
Operations Monitoring
Operational Efficiency
Data Analysis
Performance reporting
Business Development
Decision-Making
Business Planning
Planning and Implementation
Strategic Planning
Management
Client Relationships
Performance Management
Certification
[Area of expertise] License - [Timeframe]
ICA Anti-Money Laundring
The Anti-Money Laundering (AML) Compliance certification gave me a advanced understanding of AML principles and practices. It encompasses the regulatory frameworks designed to prevent, detect, and report potentially illicit activities where criminals disguise the origins of funds generated through illegal activities, thereby making them appear legitimate. Industries like banking, finance, and legal services use this knowledge to comply with global laws, mitigate risks, and maintain the integrity of financial systems. holding this certification is proficient for me in identifying money laundering techniques, implementing effective compliance programs, and understanding the responsibilities of AML officers to safeguard their organizations against financial crime risks.
Timeline
Operations Manager
Taaj Financial Service
01.2024 - Current
CEO
Elmaar Logistic
01.2024 - Current
CEO's Assistant
Taaj Financial Service
08.2022 - 10.2022
HR Executive
Taaj Financial Service
05.2022 - 11.2023
CEO
Sundus Exchange
01.2022 - Current
Branch Manager
Taaj Financial Service
01.2021 - 05.2022
Bachelor of Science - Business Economics
Istanbul Ticaret University
04.2001 -
High School Diploma -
St Marys International School
04.2001 -