SHAFAAT HUSSAIN
DUBAI
Summary
Experienced Call Center Agent with a proven track record at LION BICTURES in Dubai, UAE, from May 2023 to January 2025. Demonstrated expertise in customer complaint handling, emergency call handling, and maintaining a positive telephone manner. Proficient in CRM systems, call recording, and data management. Adept at multitasking and administration with a professional demeanour. Career goal includes advancing within the customer service industry while leveraging strong communication and problem-solving skills. Customer service professional with solid experience in handling inbound and outbound calls, resolving customer issues, and providing product information. Adept at using CRM systems, maintaining customer satisfaction, and working in fast-paced environments. Calm under pressure, with strong communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
CALL CENTER AGENT
LION PICTURES
05.2023 - 01.2025
Education
Bachelor of Arts - BACHELORS OF ARTS
AIOU
2020
Diploma of Higher Education - DIPLOMA IN INFORMATION TECHNOLOGY
FOUJI FOUNDATION KOHAT
2017
IOSH
INSTITUTE OF SAFETY PROFESSIONALS
2017
Certificate of Higher Education - SCIENCE
GOVT HIGH SCHOOL IBRAHIM ZAI
2016
Certificate of Higher Education - SCIENCE
GOVT HIGH SCHOOL IBRAHIM ZAI
2013
Skills
- Professional demeanour
- Call recording
- Data management
- Administration
- Multitasking
- Positive telephone manner
- Customer complaint handling
- Emergency call handling
- CRM systems
- Computer literate
Languages
Urdu
Proficient
C2
English
Proficient
C2
Hindi
Proficient
C2
Additional Information
- PASSPORT DETAILS
- LC6902222
- DRIVING LICENCE
- LIGHT VEHICLE
- ISSUE DATE
- 11/02/2025
- EXPIRY DATE
- 11/02/2027
- VISA STATUS
- FREELANCE VISA
Education
other,other,other,other,other
Hobbies and Interests
- CRICKET
- FOOTBALL
Timeline
CALL CENTER AGENT
LION PICTURES
05.2023 - 01.2025
Diploma of Higher Education - DIPLOMA IN INFORMATION TECHNOLOGY
FOUJI FOUNDATION KOHAT
IOSH
INSTITUTE OF SAFETY PROFESSIONALS
Certificate of Higher Education - SCIENCE
GOVT HIGH SCHOOL IBRAHIM ZAI
Certificate of Higher Education - SCIENCE
GOVT HIGH SCHOOL IBRAHIM ZAI
Bachelor of Arts - BACHELORS OF ARTS
AIOU