

Experienced Call Center Agent with a proven track record at LION BICTURES in Dubai, UAE, from May 2023 to January 2025. Demonstrated expertise in customer complaint handling, emergency call handling, and maintaining a positive telephone manner. Proficient in CRM systems, call recording, and data management. Adept at multitasking and administration with a professional demeanour. Career goal includes advancing within the customer service industry while leveraging strong communication and problem-solving skills. Customer service professional with solid experience in handling inbound and outbound calls, resolving customer issues, and providing product information. Adept at using CRM systems, maintaining customer satisfaction, and working in fast-paced environments. Calm under pressure, with strong communication and problem-solving skills.