Ms Office
SEZGİN SELÇUK
SME Banking Sales Performance Manager
İstanbul,Turkey
Summary
Accomplished SME Banking Sales Performance Manager at Yapı Kredi Bankası, leveraging strong analytical skills and strategic thinking to exceed targets. Demonstrated expertise in fostering teamwork and collaboration, significantly enhancing educational and operational outcomes. Achieved notable improvements in customer satisfaction and team productivity, embodying a customer-focused approach and problem-solving prowess.
Overview
17
17
years of professional experience
Work History
SME Banking Sales Performance Manager
Yapı Kredi Bankası
01.2021 - Current
- Organized and participated in extracurricular activities that fostered a sense of community and enriched the educational experience for students outside the classroom setting.
- Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
- Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all students.
SME Banking Sales Performance Associate Manager
Yapı Kredi Bankası
03.2015 - 01.2021
- Organized and participated in extracurricular activities that fostered a sense of community and enriched the educational experience for students outside the classroom setting.
- Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
- Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all students.
Insurance&Investment Products Sales Sr Specialist
Yapı Kredi Bankası
01.2012 - 03.2015
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Enhanced team productivity by implementing efficient project management strategies.
Supervisor
Denizbank A.S
02.2011 - 01.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Assistant Supervisor
HSBC Bank
01.2008 - 02.2011
- Submitted documentation and reports to upper management.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
Education
MBA -
Doğuş University
Istanbul, Turkey 04.2001 -
Bachelor of Business Administration -
Anadolu University
Open Education 04.2001 -
Bachelor of Environmental Engineering -
Cumhuriyet University
Sivas, Turkey 04.2001 -
Skills
Training and mentoring
Strong analytical skills
Expertise in subject matter
Customer Focus
Strategic Thinking
Teamwork and Collaboration
Problem-Solving
Team Collaboration
Software
Languages
Turkish
Native language
English
Upper intermediate
B2
German
Elementary
A2
Interests
Trekking
Traveling
Timeline
SME Banking Sales Performance Manager
Yapı Kredi Bankası
01.2021 - Current
SME Banking Sales Performance Associate Manager
Yapı Kredi Bankası
03.2015 - 01.2021
Insurance&Investment Products Sales Sr Specialist
Yapı Kredi Bankası
01.2012 - 03.2015
Supervisor
Denizbank A.S
02.2011 - 01.2012
Assistant Supervisor
HSBC Bank
01.2008 - 02.2011
MBA -
Doğuş University
04.2001 -
Bachelor of Business Administration -
Anadolu University
04.2001 -
Bachelor of Environmental Engineering -
Cumhuriyet University
04.2001 -
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