SEZER MIZRAK
SENIOR LEGISLATION EXPERT
ANKARA
Summary
Senior Legislation Expert with a proven track record at the Presidency of Migration Management, leading teams to enhance operational efficiency and automate processes. Skilled in data analysis and performance monitoring,
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
2
2
Languages
Work History
SENIOR LEGISLATION EXPERT
PRESIDENCY OF MIGRATION MANAGEMENT
01.2023 - Current
- As YIMER 157 works as a human trafficking helpline, it helps save lives. From the beginning of the project, we saved 15.727 people.
- Overseeing four legislative experts and ninety-four customer representatives.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Responsible for twenty-three provincial migration management communications with YIMER 157.
- Accomplished multiple tasks and improvements of the systems used by the project within established timeframes. Updated the Information Bank approval procedure so the questions and answers are loaded faster, thus allowing for more information approval faster. Responsible for Interactive Voice Responders, stays updated. Created an interface for the yimer.gov.tr website FAQ section that is more easily and quickly updated.
- Managed and motivated employees to be productive and engaged in work.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw the implementation of a new CRM system, improving data accuracy and accessibility.
- Analyzed performance data to identify trends and areas for improvement, informing strategic planning processes.
- Responsible for conducting English-language interviews with candidates.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
LEGISLATION EXPERT
PRESIDENCY OF MIGRATION MANAGEMENT
05.2017 - 01.2023
- Responsible for a fourteen-member team.
- Efficiently manage and respond to English-language requests received through all service channels, including online chat, email, and mobile applications, ensuring timely and accurate information delivery.
- Independently manage an average of 600 written applications within the CRM per month, providing accurate and timely responses.
- Create report templates and submit customized reports to senior management as requested
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Responsible for training newly recruited personnel
- Conducting interviews in English as part of the recruitment process.
Customer Representative
PRESIDENCY OF MIGRATION MANAGEMENT
09.2016 - 05.2017
- Provided timely assistance to customers via phone, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant legislation information quickly when needed.
Operations Specialist
BILIN CUSTOMS BROKERAGE
02.2016 - 01.2017
- Responsible for GE Healthcare LCS Operations.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Issued invoices for imported products, and reviewed existing invoices for accuracy.
- Oversaw coordination between factories abroad and logistics teams to guarantee timely dispatch and compliance with customs procedures.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Maintained database systems to track and analyze operational data.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collected, arranged, and input information into database system.
Education
Bachelor - Econometrics
GAZI UNIVERSITY
ANKARA 04.2001 -
Skills
Teamwork and collaboration
Computer skills
Problem-solving
MS Office
Calm under pressure
Supervision and leadership
Operations management
Performance monitoring
Data analysis
Staff training
Customer relationship management (CRM)
Process flows
Timeline
SENIOR LEGISLATION EXPERT
PRESIDENCY OF MIGRATION MANAGEMENT
01.2023 - Current
LEGISLATION EXPERT
PRESIDENCY OF MIGRATION MANAGEMENT
05.2017 - 01.2023
Customer Representative
PRESIDENCY OF MIGRATION MANAGEMENT
09.2016 - 05.2017
Operations Specialist
BILIN CUSTOMS BROKERAGE
02.2016 - 01.2017
Bachelor - Econometrics
GAZI UNIVERSITY
04.2001 -