Sezer Hayirlioglu
Call Center, Help Desk, IT-Support, Computer, Translate, German, English, Turkish, Teacher
Mersin,Toroslar
Summary
Friendly Call Agent handles fast-paced call center settings. Offering excellence [Skill] and [Skill] abilities.
IT-support, help desk, Computer
Overview
1
1
year of professional experience
3
3
Languages
Work History
Call Agent
Foundever
07.2024 - Current
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Managed approximately 50 incoming calls, emails per day from customers
Education
Bachelor of Education - German
Anadolu University
Eskisehir 04.2001 -
Skills
Customer communications
Problem-solving skills
Software installation
Hardware repair
Fluency in multiple languages
Self motivation
Team collaboration
Problem-solving abilities
Teamwork and collaboration
Adaptability and flexibility
Multitasking
Remote support
IT, help-desk, IT support
IT, Help Desk
Timeline
Call Agent
Foundever
07.2024 - Current
Bachelor of Education - German
Anadolu University
04.2001 -