Sezer Alkan
Istanbul,34
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Client Advisor
The Crow
10.2023 - Current
- Performed in-depth analyses of clients'' financial situations, enabling tailored recommendations for optimal investment strategies.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Fielded customer questions to share information about products, availability, and pricing.
Client Advisor
Lee Wrangler
07.2022 - 10.2023
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Increased sales by building strong customer relationships and providing excellent service.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Senior Client Advisor
Forelli
10.2019 - 06.2022
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Used in-store system to locate inventory and place special orders for customers.
Client Advisor
Gencallar
10.2013 - 06.2018
- Supported company initiatives by actively promoting brand awareness both online and offline.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Arts - Digital Media
Nisantasi University- Acun Medya Academy
Istanbul07.2021
High School Diploma -
Dogru Ve Rasyonel Anadolu Lisesi
Istanbul07.2020
Skills
- Prospect qualification
- Complaint resolution
- Time Management
- Needs Assessment
- Sales expertise
- Consultative Selling
- Microsoft Office
- Problem Resolution
- Brand representation
- Problem-solving aptitude
Certification
Acun Medya Academy- Digital Studies
Languages
Turkish
Native language
English
Intermediate
B1
Timeline
Senior Client Advisor
The Crow
10.2023 - Current
Client Advisor
Lee Wrangler
07.2022 - 10.2023
Senior Client Advisor
Forelli
10.2019 - 06.2022
Client Advisor
Gencallar
10.2013 - 06.2018
Bachelor of Arts - Digital Media
Nisantasi University- Acun Medya Academy
High School Diploma -
Dogru Ve Rasyonel Anadolu Lisesi