Şeyma Rabia Arpacı
Hotel Manager
Cesme,Alacati,Cesme,İzmir
Summary
Energetic Hotel Manager at Rupa Otel Alaçatı, leading a team of 20 staff and overseeing all aspects of the hotel's daily operations for over two years. With a strong background in finance and customer service, optimizing profitability, enhancing revenue streams, and guaranteeing the utmost guest satisfaction. Involving in developing and implementing marketing strategies, maintaining quality standards, and ensuring compliance with health and safety regulations.
Overview
4
4
years of professional experience
Work History
HOTEL MANAGER
RUPA HOTEL ALAÇATI
04.2022 - Current
- Developed a marketing campaign that increased hotel bookings by %80.
- Cooperated with brands and influencers which increased hotel visibility not only on social media but also in the area.
- Greeted and assisted guests by gathering information about reservations or requests.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
EUROPEAN SOLIDARITY CORPS HORALKY VOLUNTEER
KERIC EUROPEAN YOUTH CENTER
11.2021 - 11.2022
- Contacted 18+ schools and NGOs, and contributed to communication projects to increase public wealth and knowledge.
- Social media accounts management and marketing for Keric, resulting in a 20% increase in followers.
- Used strong interpersonal communication skills to convey information to others.
- A cultivated strong network of providers delivering necessary assistance local community.
ASSISTANT HOTEL MANAGER
RUPA HOTEL ALAÇATI
05.2021 - 09.2021
- Managed and supervised a staff of 50 employees (hotel and restaurant) to meet the needs of guests.
- Enhancing customer experience and brand loyalty with face-to-face customer relations.
- Developed and implemented marketing strategies to promote hotel services.
- Maintaining budgetary and accounting records with accuracy, resulting in a 2x reduction in annual expenses.
PROJECT MANAGER (PROJECT MILKOMEDA)
whynotstem.com
02.2021 - 08.2021
- Identified plans and resources required to meet project goals and objectives with the international team.
- Carried out research in STEM area workplaces on mental health and gender inequality.
- As a part of Project Milkomeda, conducted research to identify the needs of STEM Companies in Denmark and find out the target group.
- Coordinated material procurement and required services for projects within budget requirements.
EUROPEAN SOLIDARITY CORPS ECO-GENERATION VOLUNTEER
FEEDING ZARAGOZA
02.2021 - 04.2021
- Used strong intercultural communication skills to manage international debates.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
ERASMUS PLUS RESEARCH INTERN
UNION OF INTERNATIONAL DEMOCRATS
11.2019 - 02.2020
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Attended meetings and presentations to learn project details in international areas.
Education
Bachelor of International Relations (English) -
University of Selçuk
Konya, TR01.2019
Skills
- Hospitality Industry Knowledge
- MS Office
- Booking Engine
- Hotel Software Programs
- Hotel Extranet Systems
- Google Suite Proficiency
- POS Systems
- Positive Attitude
- Exceptional Communication
- Sales and Upselling
- Brand Representation and Management
- Scheduling And Bookkeeping
- Front Desk Management
- Notion AI
- Social Media Marketing and Networking
- Conflict-Resolution And Problem-Solving
- Intercultural Communication
- Guest Services Management
- Special Event Coordination
- Community Engagement
- Teamwork and Collaboration
- Administrative Tasks
Hobbies
Windsurfing, Yoga, Trekking, Camping, Learning Languages.
Languages
Turkish
Native language
English
Proficient
C2
Russian
Beginner
A1
German
Beginner
A1
Timeline
HOTEL MANAGER
RUPA HOTEL ALAÇATI
04.2022 - Current
EUROPEAN SOLIDARITY CORPS HORALKY VOLUNTEER
KERIC EUROPEAN YOUTH CENTER
11.2021 - 11.2022
ASSISTANT HOTEL MANAGER
RUPA HOTEL ALAÇATI
05.2021 - 09.2021
EUROPEAN SOLIDARITY CORPS ECO-GENERATION VOLUNTEER
FEEDING ZARAGOZA
02.2021 - 04.2021
PROJECT MANAGER (PROJECT MILKOMEDA)
whynotstem.com
02.2021 - 08.2021
ERASMUS PLUS RESEARCH INTERN
UNION OF INTERNATIONAL DEMOCRATS
11.2019 - 02.2020
Bachelor of International Relations (English) -
University of Selçuk