Seyed Ahmad Hosseini

Work History

Giga hardware

12.2020 - Current

Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
Refurbishing and restoring used computer hardware and peripherals.
Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
Oversaw technical issues and troubleshooting requests to resolve user problems.
Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.

Mobin Pooshesh Insurance Co

09.2016 - 12.2019

Monitored confidential company data and mitigated hacking through network systems updates.
Reviewed violations of computer security procedures and developed mitigation plans.
Managed anonymous online and phone-call tips, implementing uncovered information into investigation processes to solve cases.
Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
and maintained incident response protocols to mitigate damage and liability during security breaches.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Applied leading theories and concepts to development, maintenance, and implementation of information security standards, procedures, and guidelines.
Monitored confidential company data and mitigated hacking through network systems updates.

Mobin Pooshesh Insurance Co.

05.2015 - 09.2016

Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
Resolved service and technical problems for customers by asking clear and specific questions.