Seydihan BASCIL
Istanbul
Summary
With adaptable, open-minded, analytical over 10 years of experience in accounting, finance, and operations, I have recently transitioned into a Customer Relations Manager role. Having worked in international companies, I have developed a strong understanding of both local and global business practices. My technical expertise in financial reporting, tax processes, audits, trade insurance and banking operations is complemented by my communication skills and solution-oriented mindset. I thrive in multicultural environments and am passionate about delivering high-quality service. In my current role, I focus on building strong client relationships and driving customer satisfaction that directly contributes to business success.
Overview
13
13
years of professional experience
Work History
Customer Relations Manager
Coface Sigorta A.Ş.
12.2024 - Current
- Providing excellent client service for credit limits, collection cases, claims, and policy queries.
- Supporting policy updates, renewals, reporting and contributing to new sales opportunities.
- Managing a portfolio of strategic global clients, ensuring high-quality day-to-day service.
- Participating in regular meetings and calls with clients and brokers.
- Communicating globally with colleagues regarding all service aspects.
- Working within the team to grow the portfolio, improve client relationships, optimize profitability, and enhance service efficiency.
Accounting and Reporting Specialist
Atradius Credito y Caucion Seguros de Reaseguros Turkey Branch
09.2019 - 11.2024
- Book keeping of all sub-ledgers and GL transactions
- Handling payment process for all AP subjects
- Finalizing local monthly closing topics and preparing reconciliations on a monthly basis
- Being key contact for both independent and regulatory auditors
- Preparing tax calculations on monthly basis
- Following up local tax declarations and payments
- Preparing financials of company monthly basis
- Managing relationship with banks
- Following-up AR topics and collection process for all receivable amounts
- Following-up invoicing process
Finance and Operation Responsible
Farmed Kimya San. ve Tic. Ltd.
04.2017 - 08.2019
- Collecting and preparing the necessary paperwork for various import activities
- Coordinating with the departments and scheduling shipments
- Processing invoices and preserving payable and receivable documents
- Managing relationship with banks
- Preparing tax calculations on monthly basis and delivering to CPA office for preparing tax declarations
- Making sure local tax declarations and completing the payments
- Following-up AR topics and collection process for all receivable amounts
- Following-up invoicing process
Small to Medium Sized Enterprise Portfolio Manager
Türkiye Halk Bankası A.Ş.
11.2014 - 03.2017
- Reviewing daily accounts opened reporting and also responsible for current account & saving account sales
- Monitoring and reconciling all the GL and Payable accounts on daily basis and verifying all the entries
- Dealing with the complaint of customers regarding to products
- Providing product support to ensure that sales targets by branch
- Managing, monitoring and resolution of all complaints, investigations and customer's requests that originates in branch
- Dealing with Bank's Internal & External auditors and inspectors, thereby complying with statutory norms & Bank's laid down policies
Assistant Accounting Specialist
AFF Advertising Agency
11.2012 - 04.2014
- Supporting AP and AR transactions
- Booking of issued invoices
- Preparing supplier invoices for payment and booking of these after the payment
- Reconciliations regarding to monthly closing process. (bank accounts, payables and receivables)
Education
BS - Political Science and Public Administration
Kocaeli University
Kocaeli07.2012
Skills
- Oracle
- Basware
- Kofax
- SQL
- MS Office
- Business Objects
- Atlas
- Calypso
- Inveon
Languages
English
Advanced (C1)
German
Elementary (A2)
Spanish
Elementary (A2)
Timeline
Customer Relations Manager
Coface Sigorta A.Ş.
12.2024 - Current
Accounting and Reporting Specialist
Atradius Credito y Caucion Seguros de Reaseguros Turkey Branch
09.2019 - 11.2024
Finance and Operation Responsible
Farmed Kimya San. ve Tic. Ltd.
04.2017 - 08.2019
Small to Medium Sized Enterprise Portfolio Manager
Türkiye Halk Bankası A.Ş.
11.2014 - 03.2017
Assistant Accounting Specialist
AFF Advertising Agency
11.2012 - 04.2014
BS - Political Science and Public Administration
Kocaeli University