Şeyda ONARGAN
Izmir,35
Overview
14
14
years of professional experience
Work History
Inernational Relations and Investments Director/Department Manager
Managing Director
06.2020 - Current
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Selected favorable filming locations and attained required permits to support shoot schedule.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Evaluated scripts to identify creative strategies and resource needs.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored expenditures to mitigate risk of overages.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Drafted and distributed reports to assist board members with critical business decisions.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Evaluated live broadcasts to assess signal strength and compliance with FCC standards.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant to Genereal Manager/Director of Business Development
CEO
02.2018 - 10.2020
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Reduced overhead costs with vigilant expense monitoring while maintaining a high standard of quality for materials or services utilized.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and implemented strategies to streamline office operations.
- Organized resources, records and personnel to accomplish aggressive targets.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Developed and maintained filing systems to facilitate easy access to information.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Updated database of contacts and resources for company-wide distribution.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Performed wide-ranging administrative, financial and service-related functions.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Volunteered to help with special projects of varying degrees of complexity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Served as corporate liaison for finance, IT, and marketing departments.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Trained and supervised employees on office policies and procedures.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased customer service success rates by quickly resolving issues.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
International Customer Service Specialist
Department Manager
09.2016 - 12.2016
- Increased customer retention rates by effectively addressing and resolving escalated concerns from international clients.
- Consistently met or exceeded all performance targets related to response times, case closure rates, and overall client satisfaction metrics within an international context.
- Acted as liaison between internal departments and external vendors, ensuring timely delivery of products and services to customers around the world.
- Implemented cultural sensitivity training programs, promoting a more inclusive and understanding work environment.
- Maintained detailed records of client interactions, tracking trends and identifying opportunities for process enhancements.
- Collaborated with global teams to develop customized solutions for complex customer issues.
- Streamlined communication channels for efficient handling of customer complaints, leading to improved resolution rates.
- Developed comprehensive training materials tailored specifically to address challenges faced by international clientele.
- Boosted overall efficiency by implementing innovative technologies and tools designed to improve workflow automation and management within the department.
- Provided personalized support to high-value clients in various regions, leveraging language skills and cultural knowledge to facilitate successful outcomes in challenging situations.
- Implemented ongoing feedback loops for continuous improvement, gathering input from both clients and team members to inform process enhancements.
- Managed diverse team of customer service representatives, fostering a collaborative environment focused on continuous improvement and growth.
- Tracked emerging market trends within industry verticals relevant to company offerings, maintaining a competitive edge through proactive adjustments in approach when needed.
- Established strong relationships with partner organizations, collaborating on joint initiatives aimed at enhancing the overall global customer experience.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries from international clients.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed and updated databases to handle customer data.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Implemented and developed customer service training processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
Sales Manager
CEO
10.2015 - 09.2016
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Established and cultivated solid business relationships with new or existing customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Prepared sales presentations for clients showing success and credibility of products.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Facilitated business by implementing practical networking techniques.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Organized promotional events and interacted with community to increase sales volume.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Built relationships with customers and community to establish long-term business growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Drove sales by developing multi-million dollar contract sales.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
International Sales and Planning Specialist
Department Manager
02.2013 - 08.2014
- Conducted thorough market research, providing valuable insights into customer needs and industry trends.
- Analyzed historical data trends to provide well-informed recommendations on future growth opportunities and potential risks.
- Presented progress reports to senior management, highlighting key accomplishments and outlining next steps in the planning process.
- Managed stakeholder communication, fostering strong relationships between internal departments and external partners.
- Championed change initiatives within the organization, driving continuous improvement efforts across all planning functions.
- Facilitated coordination between sales, marketing, finance, operations teams for seamless execution of strategic plans.
- Leveraged advanced analytical tools to support data-driven decision making within the organization''s planning activities.
- Implemented innovative forecasting techniques, resulting in more accurate demand predictions and optimized inventory levels.
- Designed and executed training programs for new team members, enhancing their understanding of planning concepts and tools.
- Optimized production schedules by identifying bottlenecks and addressing inefficiencies in workflows.
- Negotiated contracts with suppliers/vendors that secured favorable pricing terms without compromising on quality or delivery timelines.
- Evaluated supplier performance to ensure consistent quality standards and adherence to contractual agreements.
- Enhanced operational efficiency by streamlining planning processes and implementing time-saving strategies.
- Spearheaded process improvements, leading to increased productivity and reduced errors in data analysis.
- Collaborated with cross-functional teams to develop strategic plans, ensuring alignment with overall business objectives.
- Conducted risk assessments for potential projects, mitigating potential issues through proactive problem-solving measures.
- Reduced costs by identifying areas for improvement in supply chain management and inventory control systems.
- Determined equipment, materials, and manpower required to complete production.
- Prioritized operations to bolster maximum performance and minimum delay.
- Determined production requirements based on facility's capacity and production specifications.
- Created and maintained master schedule based on customer orders, availability of raw materials, machine capacity, and constraints.
- Developed long-range plans to identify critical support areas, resource availability and priorities.
- Managed order fulfillment, lead times and product shipments of [Number] SKUs.
- Assisted in production risk assessment and mitigation activities.
- Obtained output information such as number of finished products and percentage of defectives to prepare status and performance reports.
- Planned site's production lines to manage divisional inventories and customer requests and minimize production costs.
- Scheduled employee shifts according to production needs.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
- Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in [Type] meetings.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Devised and implemented efficient processes for production tracking and inventory control.
Domestic Sales Specialist
Department Director
09.2010 - 10.2011
- Built strong client relationships through consistent communication and effective problemsolving.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Increased sales revenue by developing and implementing strategic sales plans.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Conducted market research to identify new business opportunities and emerging trends, driving company growth.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Worked closely with marketing teams to develop targeted campaigns that supported sales initiatives.
- Negotiated favorable contract terms, securing long-term business partnerships with key accounts.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Organized and participated in trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Motivated and trained [Number] team members to meet and exceed sales goals through positive reinforcement.
- Interacted with approximately [Number] customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Created and implemented sales strategies to successfully meet company targets.
- Used [Software] to research customer accounts to determine whether credits or adjustments needed to be made.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections [Number]%.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Advised, sold and configured [Type] products in single and multiple transactions, averaging $[Amount] in sales.
- Drafted, finalized and submitted paperwork to complete sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Generated advertising brochure for vendor use.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built diverse and consistent sales portfolio.
- Contributed to event marketing, sales and brand promotion.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Consulted with businesses to supply accurate product and service information.
- Stayed current on company offerings and industry trends.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
6th Student of Department - Advertising And Public Relations
EGE University
İzmir 04.2001 -
1st Student of School - Communication And Public Relations
Communication Business High School
İzmir 04.2001 -
Skills
Staff Development
Logistics Management
Operations Management
Business Development
Business Administration
Staff Management
Contract Management
Contract Negotiation
Budget Control
Project Management
Business Planning
Company guidelines
Team Management
Verbal and written communication
Contract and Vendor Management
Strategies and goals
Investor Relations
Rules and regulations
Sales management
Corporate Communications
Crisis Management
Customer Service Management
Problem-Solving
Cost Control
Delegating Work
Employee Motivation
Marketing Strategies
Problem-solving abilities
Customer Relations
Operations Oversight
Timeline
Inernational Relations and Investments Director/Department Manager
Managing Director
06.2020 - Current
Assistant to Genereal Manager/Director of Business Development
CEO
02.2018 - 10.2020
International Customer Service Specialist
Department Manager
09.2016 - 12.2016
Sales Manager
CEO
10.2015 - 09.2016
International Sales and Planning Specialist
Department Manager
02.2013 - 08.2014
Domestic Sales Specialist
Department Director
09.2010 - 10.2011
6th Student of Department - Advertising And Public Relations
EGE University
04.2001 -
1st Student of School - Communication And Public Relations
Communication Business High School
04.2001 -