Sevval Ozyurt
Contemporary Turkic Dialects And Literature Major
Ankara,06
Summary
Distinguished in customer service and problem-solving, enhanced satisfaction and efficiency at Webhelp and Galen Hotel & Beach. Skilled in language proficiency and complaint handling, significantly reduced escalations and wait times by creating personalized solutions and streamlining processes, demonstrating exceptional patience and a focus on customer relations.
Overview
1
1
year of professional experience
Work History
Paribu Customer Support
Webhelp
08.2021 - 11.2021
- Troubleshot and resolved customer complaints and issues.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Created personalized solutions for customers experiencing unique challenges or hardships, demonstrating empathy and genuine concern.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
Welcome Agent
Galen Hotel & Beach
06.2020 - 08.2020
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Handled confidential information discreetly, protecting the privacy of both guests and hotel personnel.
- Enhanced customer satisfaction by promptly greeting and assisting guests upon arrival at the Welcome Desk.
- Improved communication between departments by relaying important guest information in a timely manner.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Bachelor of Arts - Contemporary Turkic Dialects And Literature
Gazi University
Ankara, Turkey 04.2001 -
Skills
Typing speed
Language proficiency
Problem-solving skills
Customer serviceComplaint handling
Reporting and analysis
Feedback collection
Schedule management
Customer relations
Patience and tolerance
Timeline
Paribu Customer Support
Webhelp
08.2021 - 11.2021
Welcome Agent
Galen Hotel & Beach
06.2020 - 08.2020
Bachelor of Arts - Contemporary Turkic Dialects And Literature
Gazi University
04.2001 -