Sevval Celik
Ankara
Summary
I graduated from Gazi University with a bachelor's degree in French Language Teaching. I have strong communication skills with my versatile experiences in both education and banking sectors. Thanks to my proficiency in English and French, I have provided effective language education to different age groups. At the same time, I have worked in the field of customer relations with a solution-oriented approach. As an open-to-learning, adaptable and result-oriented employee, I aim to work in different positions with my experiences in positions focused on education, communication and customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Advisor
QNB
10.2024 - 04.2025
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
English Teacher
Active English
01.2022 - 05.2024
- Kept classroom organized, clean and safe for students and visitors.
- Developed innovative lesson plans to engage students in English language learning.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
French Teacher
Active English
01.2022 - 05.2024
- Built cultural literacy by organizing lesson plans focused on French-speaking countries.
- Designed curriculum to meet learning institution requirements and instill comprehensive knowledge of French language and culture in students.
- Developed and implemented full French curriculum to meet school mission and goals.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Facilitated learning of French language using variety of instructional methods, resources and technological tools.
English Teacher
Final Schools
09.2022 - 06.2023
- Kept classroom organized, clean and safe for students and visitors.
- Developed innovative lesson plans to engage students in English language learning.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
Education
No Degree - French Teaching
Gazi University
Ankara01.2022
No Degree - Business Administration
Anadolu University
Ankara09.2020
Skills
- Complaint handling
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Computer skills
- Understanding customer needs
- CRM software
- Classroom management
- Motivating students
- Learning strategies
Certification
New Media and Communication Certificate – Anadolu University (2022)
Timeline
Customer Advisor
QNB
10.2024 - 04.2025
English Teacher
Final Schools
09.2022 - 06.2023
English Teacher
Active English
01.2022 - 05.2024
French Teacher
Active English
01.2022 - 05.2024
No Degree - French Teaching
Gazi University
No Degree - Business Administration
Anadolu University