Sevil Cevik
Demand Planning & Customer Service Specialist
Istanbul
Summary
Skilled in navigating fast-paced and constantly evolving inflationary landscape. Excel in creating accurate forecasts, proactively identifying potential risks and opportunities, and collaborating seamlessly with various departments. Leverage cutting-edge tools and techniques to optimize processes for timely and well-informed decision-making.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
9
9
Certifications
4
4
Languages
Work History
Customer Service & Demand Planning Specialist
Haribo
09.2023 - Current
- Improved forecast accuracy for specific products, markets, and customers using advanced analytics, contributing to better service levels, optimized inventory, and cost efficiency.
- Actively involved in the company's SAP Integrated Planning (IP) projects.
- Actively participated in the S&OP process by providing accurate and timely data for assigned markets and product groups.
- Took ownership of demand planning activities, coordinating with cross-functional teams and fostering clear communication aligned with company vision and values.
- Monitored demand trends and aligned them with supply plans, considering constraints and potential bottlenecks across the value chain.
Supply Chain Specialist
Braytron Global
09.2022 - 09.2023
- Performed demand forecasting and inventory management; analyzed sales data to predict sales growth and conducted market analysis.
- Worked with suppliers to manage schedules, specifications and quality compliance.
- Managed the distribution of products manufactured in China to various countries in Europe, Africa, and the Middle East; planned and executed supply and distribution chain operations.
- Preparing shipment plans to ensure that products manufactured in different cities and factories are delivered to the correct countries at the right time and in the most efficient way; handling customs procedures and managing customer requirements.
Aupair
Aupair
09.2021 - 09.2022
- A great opportunity to learn about the culture of the country and to improve my language and taking care of children is really instructive and develops patience.
SAP Consultant (Internship)
Conforcus Informatics Inc.
09.2020 - 10.2020
- I learned how ERP SAP systems work within the company, and also the operation, planning and software of SAP and ERP integrated systems.
- I helped some projects to develop business applications in SAP ABAP.
Product and Process Development (Internship)
Penti Inc
07.2020 - 08.2020
- Took an active role in process analysis, Total Productive Management (TPM) applications, projects to increase production, improve quality, reduce workforce, and corporate identity studies such as the project of transferring these processes to the digital platform.
- Analyzed problems and worked with teams to develop solutions.
Customer Service Representative
Moretenders Coctail Crip
03.2019 - 04.2020
- Serving customers and supplying their requests also dealing with foreign customers.
Aupair
AupairWorld
06.2018 - 09.2018
- I took care of children, I also improved my Spanish and experienced a new culture in a new country.
- Also, working with foreign children helped me increase my sense of responsibility and get to know human nature.
Sales Representative
Corvus Wine Factory
05.2017 - 08.2017
- Promoted and sold wine at a high-volume production facility, focusing on customer satisfaction and revenue growth.
- Gained in-depth knowledge of wine cultivation, production, and vineyard varieties.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Industrial Engineering - English
Maltepe University
İstanbul, Maltepe 01.2016 - 08.2021
Sociology - Open Education
Anadolu University
Online 09.2020 - Current
Big Data and Business Analytics -
Istanbul Technical University
Istanbul, 34 04.2021 - 07.2021
Skills
- Proficient in SAP APO modules
- Experience with SAP IBP
- Experienced in C language development
- Experience with SQL and T-SQL
- Advanced Excel skills
- Skilled in data analysis using R
- Skilled in Python development
- AutoCAD drafting skills
Certification
My graduation thesis was the analysis of houses in a particular area from different perspectives., Istanbul Technical University, 04/21 - 07/21
Accomplishments
- Basketball Team (Middle School-Winner of Marmara Region)
- Chess Team (High-school - Runner up in Tekirdağ)
- Math Olympics (Elementary school- Fourth in Tekirdağ)
Personal Information
- Place of Birth: Tekirdağ
- Date of Birth: 01/05/96
- Gender: Female
- Driving License: B
- Marital Status: Single
Timeline
Customer Service & Demand Planning Specialist
Haribo
09.2023 - Current
Supply Chain Specialist
Braytron Global
09.2022 - 09.2023
Aupair
Aupair
09.2021 - 09.2022
Big Data and Business Analytics -
Istanbul Technical University
04.2021 - 07.2021
SAP Consultant (Internship)
Conforcus Informatics Inc.
09.2020 - 10.2020
Sociology - Open Education
Anadolu University
09.2020 - Current
Product and Process Development (Internship)
Penti Inc
07.2020 - 08.2020
Customer Service Representative
Moretenders Coctail Crip
03.2019 - 04.2020
Aupair
AupairWorld
06.2018 - 09.2018
Sales Representative
Corvus Wine Factory
05.2017 - 08.2017
Industrial Engineering - English
Maltepe University
01.2016 - 08.2021