Sevde Tekin
Senior Business Analyst
Istanbul
Summary
Experienced business analyst with a strong background in end-to-end project delivery across various domains. Skilled in requirements gathering, process modeling, stakeholder communication, and translating business needs into actionable technical solutions. While my previous experience has not been directly in HR digital transformation, I bring transferable expertise from complex system analysis and implementation projects. Quick to adapt, highly collaborative, and committed to driving process improvements through technology.
Overview
14
14
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Business Analyst
Sapiens Software Solutions
09.2019 - Current
- Leading the analysis and design phase of business transformation projects using Sapiens’ core insurance software
- Working with global insurance companies to understand their “as is” business processes to define the “to be” state using the Sapiens application as the base
- Identifying gaps between customer needs and Sapien’s system and defining new functionalities
- Writing solution design documents for development
- Collaborating with project management, product, development, and testing teams
- Currently working for Mercedes Benz / Germany software transformation project (Previous projects: BHSF Insurance (UK), Croatia Osiguranje (Croatia), HDI and Anadolu Insurance (Türkiye) projects
Senior System/Business Analyst
Cigna Health, Life and Pension Insurance
05.2018 - 09.2019
- Intervened in production environment issues and assisted production support teams
- Collaborated with business units to understand new requirements, prepared solution design documents, and supported UAT processes
Business Analyst
Sompo Insurance
10.2013 - 04.2018
- Started as a Junior Business Analyst in the Personal Lines Group Management Department
- After 3 years, promoted to Business Analyst and involved in health insurance software transformation project
- Led the analysis and design phase of a new software solution for Health Products
- Managed coordination between the software team and business units
- Designed the technical infrastructure for individual insurance products
- Created test scenarios, and conducted functional, regression, and user acceptance testing
- Revised product procedures, instructions, product manuals and company announcements
European Volunteer
Jump In Cultural Association
09.2012 - 09.2013
- Participated in youth exchange projects between EU countries
- Led activities and coordinated projects with participants from other countries
- Managed tasks related to the host organization under the EU “YOUTH IN ACTION” program
Management Trainee
Generali Insurance
01.2011 - 08.2012
- Prepared monthly premium and profitability reports for branches/sectors and presented them to top management
- Assisted in technical infrastructure preparation for new and existing product development
Education
Master of Science - Business Information Systems
Boğaziçi University
Istanbul, Turkey 04.2001 -
Bachelor of Science - Actuarial Science
Hacettepe University
Ankara, Turkey 04.2001 -
High School Diploma -
Kırıkkale Anadolu Lisesi
04.2001 -
Skills
- Business Analysis
- Insurance
- Agile project management
- Software development lifecycle
- User acceptance testing
- Business process improvement
- Gap analysis
- Team collaboration
- Analytical thinking
- Test case scenarios
- IIBA methodologies
- Stakeholder communication
Certification
CSPO
Timeline
CSPO
08-2024
Senior Business Analyst
Sapiens Software Solutions
09.2019 - Current
Senior System/Business Analyst
Cigna Health, Life and Pension Insurance
05.2018 - 09.2019
Business Analyst
Sompo Insurance
10.2013 - 04.2018
CELI B1 Exam for Italian Language, 07/2013, Perugia University, Italy
07-2013
European Volunteer
Jump In Cultural Association
09.2012 - 09.2013
Management Trainee
Generali Insurance
01.2011 - 08.2012
Master of Science - Business Information Systems
Boğaziçi University
04.2001 -
Bachelor of Science - Actuarial Science
Hacettepe University
04.2001 -
High School Diploma -
Kırıkkale Anadolu Lisesi
04.2001 -