Sevda Vural
Ankara
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
4
4
years of professional experience
Work History
Chat Moderator
AGL KOAL
08.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased customer service success rates by quickly resolving issues.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Marketing Researcher
Simolo
01.2022 - 12.2022
- Created and presented real-time reports on current market conditions to upper management.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Tracked key performance indicators to measure success of campaigns.
Market Research Interviewer
GiM DiCOM
03.2019 - 02.2020
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Utilized different tools to analyze marketing and financial trends and suggested measures to reduce costs and improve business processes.
Call Center Sales Agent
BSD-Communication Center GmbH, Hamburg
Hamburg
02.2013 - 03.2014
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Provided information about available products and services, membership details, and purchase advantages.
- Resolved problems, improved operations and provided exceptional service.
- Generated minimum of [50] new leads each day.
Education
High School Diploma -
Realschule Remagen
Germany 05.2002 - 06.2012
Skills
Market Analysis
Timeline
Chat Moderator
AGL KOAL
08.2022 - Current
Marketing Researcher
Simolo
01.2022 - 12.2022
Market Research Interviewer
GiM DiCOM
03.2019 - 02.2020
Call Center Sales Agent
BSD-Communication Center GmbH, Hamburg
02.2013 - 03.2014
High School Diploma -
Realschule Remagen
05.2002 - 06.2012