Sevda Vural
Customer Service Representative
Ankara
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Customer Service Representative
Lufthansa InTouch
05.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Marketing Research Interviewer
Simolo And GiM DiCOM
08.2019 - 01.2023
- Conducted interviews with participants to assess eligibility.
- Reviewed resumes and application materials to understand background and experience of each candidate.
- Developed and implemented interviewing processes to achieve consistent and structured approach.
- Conducted phone and video interviews to assess candidates based in remote locations.
Outbound Sales Call Center Agent
BSD-Communication Center
02.2013 - 02.2019
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Analyzed customer data and sales trends to develop targeted sales campaigns.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Education
Highschool Diploma -
Realschule Remagen
Germany 06.2002 - 05.2012
Skills
Sales expertise
Report preparation
Complaint resolution
Key holder experience
Certification
Udemy Certification - Data Entry Assistant
Timeline
Customer Service Representative
Lufthansa InTouch
05.2023 - Current
Marketing Research Interviewer
Simolo And GiM DiCOM
08.2019 - 01.2023
Outbound Sales Call Center Agent
BSD-Communication Center
02.2013 - 02.2019
Highschool Diploma -
Realschule Remagen
06.2002 - 05.2012
Udemy Certification - Data Entry Assistant
World TESOL Academy - Certified English Teacher
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