Summary
Overview
Work History
Education
Skills
Certification
Technology Experience
Timeline
Generic

Serkan Ataçoğlu

ISTANBUL

Summary

Service-oriented Delivery Manager with extensive knowledge of digital transformation projects, inspections and scheduling various parts of delivery. Experienced at sticking to budgets and delegating tasks with efficiency and proactivity. Committed to the highest quality of customer service and employee relations.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Solutions & Delivery Director

ARDIC R&D
01.2019 - Current
  • Large Scale Platform Services
  • Design / Re-Design platform services on Cloud
  • Digital transformation Projects / Managed Services incl
  • DevOps
  • Manufacturing Execution System (MES) Product Owner
  • Industrial IoT (Industry 4.0) Government and Enterprise Projects.
  • RFP, Vendor and Contract Management.
  • National / International Grant and/or incentives projects
  • KOSGEB, TEYDEP, R&D Center

MAIN CUSTOMERS & PROJECTS

  • KALE SERAMİK A.Ş. - Granit & Slab Manufacturing Digital Transformation / IIoT. (World Largest IIoT Transformation project in ceramic industry)
  • ANKARA SANAYİ ODASI (ASO) - Model Factory for Industry 4.0 Solutions (Digital Transformation Training Center an UNDP initiative)
  • SERAMİK ARAŞTIRMA MERKEZİ - MES / Operations Efficiency w/ AI in Ceramic Industries

Solutions & Projects (Co-Owner)

ARATA Technology
09.2017 - 12.2018
  • Digital transformation, digital payment and smart cities consultancy and trainings for government and enterprise customers in Oman, Saudi Arabia

Chief Operations Officer

E-KENT Technology
01.2014 - 08.2017
  • Reporting to the GM, management of a team of 100+ persons (both at the HQ and Branches at 21 cities) responsible of the followings:
  • Digital Transformation for Sports and Fan Management
  • Performance Quality management of the customer solution in line with new generation Life Cycle Management practices.
  • IT / Finance audits for the customer systems and process.

Enterprise Accounts Director

ZTE
02.2011 - 01.2014
  • Reporting to the country manager
  • Providing ZTE systems and solutions to the government authorities like Railways, Ministry of Education, Ministry of Transport.

Solutions & Delivery Department Leader (EMEA)

NORTEL NETAŞ
01.2008 - 02.2011
  • Reporting to the leader of Nortel Center of Excellence Leader
  • Human and Operations management of a team composed of 20+ high skilled engineers to fulfill back office and on-site operations for VOIP, Data solutions of Nortel at the following telecommunications operators:
  • British Telecom, TELE2, Austria Telecom, Vodafone, Verizon, SFR, France Telecom, Turk Telekom, Turksat etc.

Product and Services Solutions

TURKCELL
08.2004 - 01.2008
  • Analyst & Product Owner: Services, OSS / BSS infrastructures.
  • Quality and revenue assurance integrations, performance and quality platform modules development in line with eTOM standards to keep track of KPI and KQI parameters.
  • Vendors and 3rd Party management, RFP/RFI development and scoring, contract and SLA management.

Customer Solutions Department Leader (EMEA)

COMVERSE NETWORKS
08.2000 - 07.2004
  • Reporting to EMEA Region Leader
  • Management of a team composed of 5 engineers from different countries (Bulgaria, Croatia, Turkey)
  • On site and back office deployment, acceptance and test activities of VAS platform and services

Support Systems Design Engineer

MİKES (ASELSAN)
07.1997 - 07.2000
  • Test systems development for production and on-site testing of Electronic Warfare Systems.
  • HW and SW development of environmental tests and burn-in tests for the EWS.
  • Training and certification of Turkish Air Forces Staff on Electronic Warfare Systems testing and maintenance.

Education

BSc. - Electronics Engineering

Hacettepe University
ANKARA

Skills

  • Digital Transformation, Industry 40, Cloud Services
  • Business Analysis & Development, Vendor / Partner Management
  • RFP Process ,Contract Management, Delivery Management
  • Product Management, Customer Support Operations
  • People Management, Mentoring

Certification

AWS Certified Cloud Practitioner

Technology Experience

  • Digital Transformation, Industry 4.0 (IIoT), Multi Tenant Cloud Services
  • DevOps Practices on AWS, GCS Platforms
  • OpenStack, OpenShift, XenHypervisor, VMWare, VSphere, Docker. Kubernetes, Git, Bitbucket, Mercurial, SVN, Nagios, New Relic, Terraform, Ansible, Jenkins, SonaType Nexus, Gerrit, Puppet,Gradle, Maven
  • SQL, PostgreSQL, MySQL, SQLite, Mongo DB,Firebase, Oracle, Cassandra
  • Neo4J,Redis, Google BigData
  • Swagger, Javadoc, Atlassian Confluence

Timeline

Solutions & Delivery Director

ARDIC R&D
01.2019 - Current

Solutions & Projects (Co-Owner)

ARATA Technology
09.2017 - 12.2018

Chief Operations Officer

E-KENT Technology
01.2014 - 08.2017

Enterprise Accounts Director

ZTE
02.2011 - 01.2014

Solutions & Delivery Department Leader (EMEA)

NORTEL NETAŞ
01.2008 - 02.2011

Product and Services Solutions

TURKCELL
08.2004 - 01.2008

Customer Solutions Department Leader (EMEA)

COMVERSE NETWORKS
08.2000 - 07.2004

Support Systems Design Engineer

MİKES (ASELSAN)
07.1997 - 07.2000

BSc. - Electronics Engineering

Hacettepe University
Serkan Ataçoğlu