Serkan Işık
HR Shared Service Manager
Adapazarı
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Human Resources Shared Service Manager
The Goodyear Tire & Rubber Company
02.2022 - Current
- Lead and manage the activities of the shared services team
- Serve as the subject matter expert for HR operations related to recruitment, total rewards, payroll, HR budget, mobility, immigration
- Ensure process efficiency and accuracy for Turkey
- Lead and motivate the HRSSC team to deliver exceptional service
- Ensure that all team members have the skills and knowledge to deliver agreed results
- Use best practice to identify, recommend and implement service improvements
- Implementation of SLAs for internal clients; active research and implementation of new solutions
- Partner in the development and implementation of new HR systems that make work more efficient and effective
- Manage systems and projects in relation to payroll and HR processes and procedures
- Preparation and participation in collective bargaining negotiations
Senior Human Resources Specialist
The Goodyear Tire & Rubber Company
12.2020 - 02.2022
- HR projects follow-up
- Manage the recruitment process
- Manage industrial relations with the union
- Employee Engagement Survey follow-up
- Reporting
- Planning the necessary Human Resources actions to increase the employee commitment and professional performance of the departments
- Playing active role in the analysis and development projects related to all Human Resources systems - SAP HR
- Evaluating promotion, department and job change requests within the career management processes of the employees
- Determining and conducting actions that will ensure the development and strengthening of performance and feedback culture
- Making event organizations
Payroll Supervisor
The Goodyear Tire & Rubber Company
08.2017 - 12.2020
- Responsible for all payroll operations in Turkey incl
- White collar and executives
- Coordinating & managing payroll team
- Coordinating white collar payroll operations together with outsource provider
- Following government incentives and for maximizing company profit
- Managing expat payroll and preparing necessary charge out reports
- Preparing closing reports and conducting payroll reconciliation process
- Preparing HR Related Balance sheet on a monthly basis
- Coordinating official notifications to the government
- Provide guidance to all associates for payroll operations and practices
- Following & coordinating benefits agreed through CBA and communicate with relative parties
- Acting as first point contact in terms of payroll related issues
- Working as an analyst for CBA negotiations and attending CBA meetings
- Coordinating and leading e-payroll project in terms of continuous improvement
- Coordinating official issues with the government institutions
- Coaching payroll team in order to improve their technical competencies
- Following the creation, updating and implementation of payroll procedures
- Coordinating absenteeism / overtime tracking and reporting process
- Following the legal regulations and requirements regarding payroll processes to keep org abreast
Payroll Specialist
The Goodyear Tire & Rubber Company
08.2013 - 08.2017
- Timely and correct handling of hourly payroll data, preparation of hourly personnel payroll & breakdown
- Correct implementation and administration of payroll data in the Payroll System Entry of time sheets, overtime forms, first aid report, medicine deduction into payroll system
- Ensure timely submission of timesheet and overtime forms and check the correctness of the forms
- Preparation of social security declaration information, execution deductions, emergency loans
- Handle documentation requests of hourly associates
- Handling petty cash for various payments such as taxi fees, notary, employee medicine fees etc
- Daily preparation and reporting overtime in plant to management including supervisor, cost center breakdown
- Reporting KPIs such as Absenteeism, OPAH, Overtime on weekly & monthly basis
- Contribute vacation plan by organizing payment dates and payment costs
- Contributing re-consolation process after month closing
- Calculation and organization employee benefits such as private pension, health insurance
Implementation Supervisor & Production Chief
CP Foods UK Ltd
06.2008 - 08.2013
- Implementation and modification of HEMICELL Enzyme Systems to various companies
- Managing production in Plant
- Managing and following up raw material in plant
- Spare part management
- Controlling PLC system of the plant
- Customer technical support to other CP plants and other clients (keskinoglu, şeker piliç)
Education
Business Administration
Uludağ University
04.1993 - 01.1997
Lise - undefined
Özel Tansel Lisesi
Skills
Payroll
Timeline
Human Resources Shared Service Manager
The Goodyear Tire & Rubber Company
02.2022 - Current
Senior Human Resources Specialist
The Goodyear Tire & Rubber Company
12.2020 - 02.2022
Payroll Supervisor
The Goodyear Tire & Rubber Company
08.2017 - 12.2020
Payroll Specialist
The Goodyear Tire & Rubber Company
08.2013 - 08.2017
Implementation Supervisor & Production Chief
CP Foods UK Ltd
06.2008 - 08.2013
Business Administration
Uludağ University
04.1993 - 01.1997
Lise - undefined
Özel Tansel Lisesi
Languages
Turkish
Native language
English
Upper intermediate
B2