Serkan Erdoğan

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Developing business development strategies in line with company goals and policies
identifying, expanding the new customer portfolio based on the current portfolio and
In this context, I take part in business development with key customers. in active field
Developing relationships with customers and monitoring business in line with TEU goals
I provide.

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

Especially in Israel (ashdod) and Morocco (Casablanca) regions CIF-CFR /
I took an active role in the sales & marketing of FOB (collect) shipments. In addition, we made a general market analysis in Israel and Morocco and determined what action to take according to the developments.

Control of foreign offices in all destinations and Freight pricing for FOB/collect export shipments, operational and to ensure accounting follow-up. Apart from these, head office management. Providing necessary reporting and working abroad via weekly zoom meetings.Keeping the sales targets of the agencies and ensuring their general management . I work on its behalf, and agency visits are also provided on an annual basis.

Turkey's Top10 (highest ) Freight Forwarder
companies to do freight pricing and marketing & operational and
To ensure their follow-up in terms of accounting, and to provide necessary information to their superiors.
to provide reporting.

I was managing the field sales of all Export / Import airway seaway LCL&FCL products and at the same time I was constantly working in the field in search of new customers for our portfolio.

I was involved in all operational processes of Import/Export, air, sea, land LCL & FCL and was carrying out the operational transactions of current customers.

Documenting all export LCL shipments and
to ensure follow-up.

• Importation of health products used in cardiac surgery from abroad, communication with customers and meeting their needs in distribution and export abroad. I was responsible for material supply and sales. In addition, customer Satisfaction and follow-up are among my duties.

• I took responsibility for organizing the warehouse at the Mercedes Benz Hadımköy main maintenance center and supply & logistics side of spare parts from countries around the world.