Serkan Dagatan
F&B
Ceyhan,01
Summary
Beach Manager Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Beach & Restaurant Manager
Sixpences Kaplankaya
05.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Correctly calculated inventory and ordered appropriate supplies
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
Head Waiter
Strathearn Restaurant (Gleneagles Hotel)
9 2022 - 02.2023
- I had to work in an exceptional fine dining restaurant number 1 in Scotland
- In a room with more than a touch of theatrical magic, The Strathearn is a classical Franco-Scottish fine dining restaurant with a real sense of romance
- Learning the keys of working fast and efficiently but still delivering the high standard of service.
- Trained staff members on use of POS system.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Supervised server staff and simultaneously served personal section of tables.
Assistant Restaurant Manager
Anhinga By OD (Six Senses Kaplankaya Hotel)
04.2022 - 09.2022
- Was responsible for pre-opening of the new concept for Anhinga Restaurant with popular Turkish Chief Osman Sezener
- Wedding Ceremony for the Moet & louis Yuit ton (May 2022)
- Was responsible for the closing ceremony of Harvest Festival (May 2022).
- Conducted regular meetings with staff to discuss performance and address any issues
- Identified team weak points and implemented corrective actions to resolve concerns
Restaurant Supervisor
Sixsenses Kaplankaya
04.2021 - 06.2022
- Experienced passionate hotelier with all over 8 years' experience in F&B and hotel industry
- Looking to learn new skills, take on extra responsibilities, and grow professionally
- Have a proven record of targets and extra revenues.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
Restaurant Waiter
Sixsenses Kaplankaya
08.2018 - 09.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Head Waiter
Six Senses Kaplankaya Hotel Esinti Restaurant
04.2017 - 09.2017
- Responsible for an A la carte restaurant and other outlets Which is are 72 outdoor,80 sunbed Providing
- Coaching and feedback to managers and staff assess Managing the Restaurant to meet or exceed standards in food quality, safety and cleanliness Working as an exclusive butler with special services for VIP guests Assist in Restaurant and Bar Service by bussing and resetting table Explaining how various menu items are prepared Checking with guests to ensure that they are enjoying their meals and take an action to correct any problems
- Good two-way communication with guests
Restaurant Captain
Ramada Hotel
04.2015 - 03.2017
- Responsible sequence of service at the blue Mavi A la Carte Restaurant introduction of new team members
- Responsible or guiding the hostess, waiter/waitress and busboy/girls in the performance of their jobs ensuring sufficient operating guest supplies Over all sanitation and cleanliness of the outlet during the shift
Education
Bachelor of Arts -
04.2001 -
Skills
Problem-Solving
Leadership
Good communication with customers, staff, and management
Employee evaluation and training
Customer service orientation
Strong managerial and organizational skills
Operations Management
Customer Engagement
Recruitment
Schedule Coordination
Menu development
Team Management
Inventory control and record keeping
Shift Management
Staff Scheduling
Passion for customer satisfaction
Point of Sale (POS) system operation
Complaint resolution
Supervisory skills
Performance Improvement
Food Service Background
Customer loyalty
Reservation handling
Money Handling
Catering Coordination
Promotions planning
Wine Knowledge
Time Management
Safe Food Handling
Cost controls
Sales Promotion
Multitasking
Goal Setting
Money Handling
Payroll Administration
Organization and prioritization
Adaptable
Staff Management
Link
https://www.linkedin.com/in/serkan-dagatan-6660b11a3/
Personal Information
- Date of Birth: 07/01/96
- Nationality: Turkish
Languages
Turkish
Native language
Turkish
Proficient
C2
English
Advanced
C1
Software
Word,excel,Opera,Protel
Timeline
Beach & Restaurant Manager - Sixpences Kaplankaya
05.2023 - Current
Assistant Restaurant Manager - Anhinga By OD (Six Senses Kaplankaya Hotel)
04.2022 - 09.2022
Restaurant Supervisor - Sixsenses Kaplankaya
04.2021 - 06.2022
Restaurant Waiter - Sixsenses Kaplankaya
08.2018 - 09.2019
Head Waiter - Six Senses Kaplankaya Hotel Esinti Restaurant
04.2017 - 09.2017
Restaurant Captain - Ramada Hotel
04.2015 - 03.2017
Adnan Menderes University - Bachelor of Arts,
04.2001 -
Head Waiter - Strathearn Restaurant (Gleneagles Hotel)
9 2022 - 02.2023