Serhat Kocatürk
International Trade And Finance
Istanbul
Summary
I was born in 2001 in Bielefeld, Germany. I moved to Istanbul in 2016. I've been here since my university preparatory year, I've earned 3.5 years gaining experience in full-time summer and part-time academic year roles German and English skills. In my final year I studied at DHBW Mannheim through Erasmus+ and contributed to an e-commerce optimisation project with ParoSwiss and gained valuable experience in international co-operation. I am currently in my final semester, aiming to specialise in logistics management and supply chain to further my career.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
E-Commerce Optimization Project
ParoSwiss
09.2024 - 12.2024
- During my Erasmus period, I took part in the e-commerce platform optimization project carried out jointly by DHBW Mannheim and Istanbul Kültür University with ParoSwiss
- The experience I gained in this project made significant contributions to me in improving digital processes and international teamwork
Customer Service Representative
Telus International
03.2021 - 08.2024
- Thanks to my 3.5 years at Telus International, I have communicated with thousands of customers in English and German, gaining extensive experience in customer service
- Working on different projects with varying responsibilities has helped me develop a solution-oriented mindset and adapt to diverse challenges
- Additionally, providing informal training and consultancy to colleagues allowed me to enhance my leadership and communication skills, ensuring efficient knowledge transfer and problem-solving in a dynamic work environment
Education
Bachelor of Arts - International Trade And Finance
Istanbul Kultur University
Istanbul, Turkey 05.2020 - 05.2025
Bachelor of Arts - School of Business (Erasmus +)
DHBW Mannheim
Mannheim , Germany 05.2024 - 12.2024
Certificate of Proficiency in English C1 - undefined
İstanbul Kültür University Department of Foreign Languages
Certificate of Participation - undefined
ParoSwiss Project
Skills
Optimization
Personal Information
Date of Birth: 11/08/2001 Bielefeld , Germany
Certification
Cambridge English Entry Level B1
Languages
English
Upper intermediate (B2)
German
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
Timeline
CERTIFICATE OF PARTİCİPATİON PAROSWİSS PROJECT
03-2025
CERTIFICATE OF PROFICIENCY IN ENGLISH C1
02-2025
E-Commerce Optimization Project
ParoSwiss
09.2024 - 12.2024
Bachelor of Arts - School of Business (Erasmus +)
DHBW Mannheim
05.2024 - 12.2024
138Th European Union Certificate Program
10-2023
Customer Service Representative
Telus International
03.2021 - 08.2024
Bachelor of Arts - International Trade And Finance
Istanbul Kultur University
05.2020 - 05.2025
Cambridge English Entry Level B1
07-2018
Certificate of Proficiency in English C1 - undefined
İstanbul Kültür University Department of Foreign Languages
Certificate of Participation - undefined
ParoSwiss Project