Serhat Kocatürk
International Trade And Finance
Istanbul
Summary
I was born in 2001 in Bielefeld, Germany. I moved to Istanbul in 2016. I've been here since my university preparatory year, I've earned 3.5 years gaining experience in full-time summer and part-time academic year roles German and English skills. In my final year I studied at DHBW Mannheim through Erasmus+ and contributed to an e-commerce optimisation project with ParoSwiss and gained valuable experience in international co-operation. I am currently in my final semester, aiming to specialise in logistics management and supply chain to further my career.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
E-Commerce Optimization Project
ParoSwiss
09.2024 - 12.2024
- During my Erasmus period, I took part in the e-commerce platform optimization project carried out jointly by DHBW Mannheim and Istanbul Kültür University with ParoSwiss
- The experience I gained in this project made significant contributions to me in improving digital processes and international teamwork
Customer Service Representative
Telus International
03.2021 - 08.2024
- Thanks to my 3.5 years at Telus International, I have communicated with thousands of customers in English and German, gaining extensive experience in customer service
- Working on different projects with varying responsibilities has helped me develop a solution-oriented mindset and adapt to diverse challenges
- Additionally, providing informal training and consultancy to colleagues allowed me to enhance my leadership and communication skills, ensuring efficient knowledge transfer and problem-solving in a dynamic work environment
Education
Bachelor of Arts - International Trade And Finance
Istanbul Kultur University
Istanbul, Turkey 05.2020 - 05.2025
Bachelor of Arts - School of Business (Erasmus +)
DHBW Mannheim
Mannheim , Germany 05.2024 - 12.2024
Certificate of Proficiency in English C1 - undefined
İstanbul Kültür University Department of Foreign Languages
Certificate of Participation - undefined
ParoSwiss Project
Skills
Optimization
Analytical skills
Customer Loyalty Strategies
Project Coordination
Cultural Adaptability
Competitive Benchmarking
PowerPoint Proficiency
Excel Proficiency
Collaborative Teamwork
Customer Support Expertise
Proficient in Microsoft Word
Consulting
Personal Information
Date of Birth: 11/08/2001 Bielefeld , Germany
Certification
Cambridge English Entry Level B1
Languages
English
Upper intermediate (B2)
German
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
Timeline
CERTIFICATE OF PARTİCİPATİON PAROSWİSS PROJECT
03-2025
CERTIFICATE OF PROFICIENCY IN ENGLISH C1
02-2025
E-Commerce Optimization Project
ParoSwiss
09.2024 - 12.2024
Bachelor of Arts - School of Business (Erasmus +)
DHBW Mannheim
05.2024 - 12.2024
138Th European Union Certificate Program
10-2023
Customer Service Representative
Telus International
03.2021 - 08.2024
Bachelor of Arts - International Trade And Finance
Istanbul Kultur University
05.2020 - 05.2025
Cambridge English Entry Level B1
07-2018
Certificate of Proficiency in English C1 - undefined
İstanbul Kültür University Department of Foreign Languages
Certificate of Participation - undefined
ParoSwiss Project