Travelling/Exploring new cultures
Serenay Senol
Sales Manager
Istanbul
Summary
Performance-oriented Sales Manager with 10 years of success in developing, managing, and growing client portfolios across diverse industries. A dedicated leader focused on increasing revenue, improving customer satisfaction, and building brand loyalty. Skilled at performing well under pressure in fast-paced environments, adept at managing entire sales cycles. Seeking full-time position and open to relocation for the right opportunity.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Sales Manager (Food/Non-Food Packaging)
Paptic LTD
09.2023 - Current
- Company Overview: Paptic Ltd (or Paptic Oy) is a high growth company established in 2015 with headquarters in Espoo, Finland. The company has developed Paptic, a fibre-based, and recyclable material to replace plastics in packaging.
- Maintained relationships with customers in Europe, Asia and USA and found new ones by identifying needs and offering appropriate services.
- Analyzed market trends, customer needs, and competitors to uncover business opportunities and potential challenges.
- Built and manage a sales pipeline to meet company targets and boost revenue.
- Collaborated with marketing, product development, and other departments to align sales strategies with overall company goals.
- Set and achieve targets that meet or exceed revenue forecasts and fulfill customer needs.
- Represented the company with a deep understanding of our offerings.
- Researched customer needs and demonstrate how our solutions meet those needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Key Account Executive
Korozo Group
10.2019 - 09.2023
- Company Overview: Korozo Group is a global company in flexible packaging for both food and non-food sectors. With a production capacity exceeding 137,000 tons and a turnover of 307 million euros, Korozo operates one of the largest manufacturing facilities in the Middle East and Europe, employing around 2,200 staff across regional offices.
- Secured high-value global accounts through consultative selling and tailored customer solutions.
- Managed both export and domestic sales simultaneously.
- Increased customer loyalty and project value through regular visits and engagement.
- Developed competitive pricing strategies for tenders.
- Collaborated with management to provide customer insights and adapt to market trends.
- Built lasting relationships to drive long-term business growth.
- Monitored competitors to mitigate threats and maintain market position.
- Consistently met and exceeded sales targets.
Customer Service Coordinator
Saica Pack
04.2017 - 10.2019
- Company Overview: Founded in Zaragoza, Spain in 1943, Saica Pack operates under the Saica Group and has three locations in Turkey. Specializing in Offset/High Quality and Flexo printing, Saica Pack Turkey provides tailored solutions for the food, beverage, FMCG, fresh produce, cleaning products, automotive, and other industries.
- Delivered responsive customer service and prompt problem-solving to address client needs.
- Managed over 20 accounts, overseeing order processing, follow-ups, and ensuring on-time deliveries.
- Prepared monthly key account sales reports, conducted market research for export opportunities, and answered product, pricing, and order status inquiries.
- Maintained and organized customer files and databases.
- Assisted a high volume of customers daily, focusing on customer satisfaction and a positive attitude.
- Developed and optimized call flow sequences and scripts to improve team performance.
Sales Support Specialist
Renk Group
12.2015 - 04.2017
- Company Overview: The Renk Group is a global leader in propulsion and drivetrain technology, serving defense, energy, and industrial sectors. Headquartered in Augsburg, Germany, Renk operates 11 manufacturing facilities worldwide, with a team of over 3,700 employees. In 2023, the company generated over EUR 926 million in revenue.
- Coordinated with 4 production sites in Germany to communicate new demands and track ongoing production daily.
- Managed the import of finished goods from Germany to Turkey, overseeing customs and logistics operations.
- Participated in government tenders for product and technical service sales.
- Utilized CRM systems to effectively track sales leads and activities.
- Assisted customers with sales inquiries, including inventory and shipping details.
- Fostered and maintained business relationships by professionally addressing partner and customer needs.
Education
Master of Science - Marketing Management
Istanbul University
01.2020 - 01.2022
Bachelor of Science - Business Administration
Kadir Has University
01.2010 - 01.2015
Exchange Program - Chinese Economy and Culture
Zhejiang GongShang University
Skills
Global export and import sales
New business development
Key Account management
Sales data analysis
Strategic sales planning
Market research
Revenue forecasting
KPI tracking
B2B sales expertise
Experience with SAP systems
Certification
Negotiation Skills, Scotwork, 2022
Interests
Fitness/Tennis/Rowing
Personal Information
- Date of Birth: 17/12/1992
- Driving License: B
Timeline
Sales Manager (Food/Non-Food Packaging)
Paptic LTD
09.2023 - Current
Master of Science - Marketing Management
Istanbul University
01.2020 - 01.2022
Key Account Executive
Korozo Group
10.2019 - 09.2023
Customer Service Coordinator
Saica Pack
04.2017 - 10.2019
Sales Support Specialist
Renk Group
12.2015 - 04.2017
Bachelor of Science - Business Administration
Kadir Has University
01.2010 - 01.2015
Exchange Program - Chinese Economy and Culture
Zhejiang GongShang University