SEREF OZGEN
PHARMACIST
Istanbul
Summary
I graduated from the Faculty of Pharmacy with my thesis titled 'Recent Developments in the Drug Discovery Process.' Over three years of working in pharmacies, I gained a broad perspective on the pharmaceutical industry. By closely following industry publications, I contributed to the development of the teams I worked with. I had the opportunity to apply my research and technical skills in a solution-oriented manner through effective communication channels.
I place great importance on managing potential crises and addressing mistakes with a proactive approach. In my career, I aim to take on a role where I can contribute to the growth of the company I work for while also improving myself both personally and professionally.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Pharmacist Responsible Manager, Quality Assurance Officer
Istanbul Pharmacists Cooperative Center-Yenibosna
Istanbul, Istanbul
07.2023 - Current
- Spearheaded the implementation of Good Distribution Practices (GDP) regulations beginning in 2024, ensuring compliance across the cooperative's 27 branches.
- Established and managed internal communication networks among 140+ pharmacists and staff members across departments, improving collaboration efficiency
- Organized and facilitated 50+ routine and ad-hoc meetings with pharmacists, improving operational coordination and increasing issue resolution through actionable plans.
- Served as Chief Data Officer (CDO), approving vendor, customer, and material data accuracy for 10,000+ records, ensuring seamless integration and utilization within the SAP system.
- Acted as a key SAP user, defining user profiles for +25 staff person, permissions, and interfaces for managerial staff, and collaborating with logistics and sales units on project-based initiatives.
- Documented 10+ core processes for the Pharmacist Responsible Manager role and developed training programs that benefited 25+ Pharmacist Responsible Manager.
- Conducted 5 training sessions on topics such as Good Distribution Practices (GDP) and UTS (Product Tracking System), training 200+ personnel.
- Conducted numerous ISO 9001 internal audits across branches and departments, addressing non-conformities by leading corrective and improvement activities.
- Implemented preventive initiatives to reduce customer complaints, identifying and addressing 20+ staff training needs, which resulted in a 25% decrease in customer complaints about UTS system within a year.
- Led projects to maintain cold chain shipments at required temperatures, developed robust validation processes, and conducted staff training on best practices.
Pharmacist Responsible Manager, Quality Assurance Officer
Pharmaturca Pharmaceutical Warehouse
Istanbul, Istanbul
08.2022 - 07.2023
- Ensured the pharmacy's compliance with Good Distribution Practices (GDP) Standards, resulting in a 100% success rate in external audits.
- Authored and implemented 20+ Standard Operating Procedures (SOPs) and created relevant forms, streamlining operational workflows.
- Updated 15+ staff job descriptions, and designed schedules for routine maintenance and emergency response, improving operational readiness.
Successfully led the pharmacy through inspections by Pharmacychecker, achieving certification with zero major non-conformities. - Managed inventory processes, including expiration tracking for 5,000+ SKUs, reducing waste by 15% through proactive sales of near-expiry products. Personally handled the sale of products close to expiration.
Intern Pharmacist and Warehouse Employee
Valentis Laboratories Pharmaceutical Industry and Food Trading Inc.
Istanbul, Istanbul
08.2021 - 08.2022
- Conducted extensive medical research on drugs and dietary supplements, leading to the creation of a comprehensive monograph for a new product under development, used to support market launch strategies.
- Assisted in improving the formulation of a product in the development phase, contributing to enhanced efficacy and quality standards.
- Worked as a warehouse employee, overseeing the intake, proper storage, tracking, and shipping of products, ensuring with inventory and logistical standards.
- Supported the export of cold chain medications, ensuring compliance with GDP standards throughout procurement, storage, preservation, and 500+shipment, with zero excursions reported.
- Conducted 100+ cold chain validations, improving process reliability and ensuring that shipments maintained required temperature conditions.
Education
Faculty of Pharmacy -
Bezmialem Vakıf Üniversitesi
Istanbul, Turkey 09.2016 - 01.2022
Skills
Strategic thinking
Data-driven decision making
Teamwork and collaboration
Interpersonal skills
SAP MM configuration
Customer relationship management (CRM)
Certification
NCA (NewfoundCreativeAcademy) Leadership Development Program
HOBBIES
- Handicrafts
- Playing the kemancha
- Swimming
- Reading books
- Following AI Trends
REFERENCES
Regional Sales Manager of Iskoop Yenibosna-Çapa
SÜLEYMAN ŞAHİN - suleyman.sahin@iskoop.org
Pharmacist in Charge of the Iskoop Central (My Teammate)
ALEYNA CEYLAN - aleyna.ceylan@iskoop.orgPharmaturca
Pharmacist Responsible Manager of Iskoop Logistic Center
HARİKA SALMAN - harika.salman@iskoop.org
Pharmaturca Business Development and Customer Relations Manager
MUSTAFA EYİDEMİR - mustafa.eyidemir@pharmaturca.com.tr
Valentis Laboratories Pharmacist Responsible Manager
SIDIKA YENMEZ - eczsdk@hotmail.com
If desired, the references' phone numbers and the certificates will be shared.
Timeline
Pharmacist Responsible Manager, Quality Assurance Officer
Istanbul Pharmacists Cooperative Center-Yenibosna
07.2023 - Current
Pharmacist Responsible Manager, Quality Assurance Officer
Pharmaturca Pharmaceutical Warehouse
08.2022 - 07.2023
Intern Pharmacist and Warehouse Employee
Valentis Laboratories Pharmaceutical Industry and Food Trading Inc.
08.2021 - 08.2022
Faculty of Pharmacy -
Bezmialem Vakıf Üniversitesi
09.2016 - 01.2022