Serdar Ülken

I am working as a sales representative in Turkey's leading corrugated cardboard production company in the eastern Marmara region. My main responsibilities are as follows;

• Build strong relationships with existing customers in the region I am responsible for and develop customer loyalty
• Developing the portfolio for potential customers in the most accurate way by analyzing customer needs.
• Maintaining monthly and annual order budget plans based on profitability and productivity targets.
• Determining sales strategies in the region of responsibility.
• Organizing regular customer visits.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

I worked for eight years as an export specialist at Egger Dekor, Turkey's and Europe's leading and the world's third largest edgebanding manufacturer. The regions I was responsible for were Germany (Key Account), Portugal, Greece and Bulgaria. My responsibilities during this time,

• Communicating daily with customers in the regions I was responsible for, preparing the necessary quotations, communicating with potential customers and preparing projects to increase market share.
• Checking customers' payments and accounts.
• In addition to these tasks, I was the factory's SAP SD key user. As a key user, my main duties are to make the necessary control proposals and system tests for the sales side in the projects to be implemented by the headquarters and senior management, and to train back office employees on the developed issues.
• Ensuring system hygiene, preparing weekly, monthly and annual sales and profitability reports and presenting them to the center and factorynmanagement
• As a key user of SAP SD, I took part in projects such as a full automation warehouse project with an investment value of approximately 20M EUR, transition to SAP Hana, and being an authorized manager in Tangro, an order automation project.