Fitness
Serap Gülmez
Optisyenlik-Bankacı-Satış Uzmanı
Istanbul
Summary
Dynamic professional with a proven track record at QNB Finansbank, excelling in customer service and banking software proficiency. Leveraged relationship-building skills to enhance customer satisfaction and streamline operations. Achieved significant improvements in client relations and operational efficiency, demonstrating a self-motivated nature and a persuasive communication style.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banker
QNB Finansbank
06.2024 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Opened, closed, and updated accounts for customers.
Optical Technician
Atasun Optik
10.2020 - 03.2024
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Improved workflow efficiency by maintaining and calibrating optical equipment regularly.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
- Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars.
- Supported company objectives with consistent performance meeting or exceeding sales targets on a regular basis.
- Aided in business growth through participation in promotional events, advertising initiatives, and community outreach activities related to vision care.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Streamlined inventory management by organizing stock and maintaining accurate records of available products.
- Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
- Provided valuable feedback on product offerings and services, contributing to the continuous improvement of the optical practice.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
- Enhanced patient satisfaction by providing efficient and accurate optical services.
- Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
- Maintained up-to-date knowledge of industry trends and advancements in optical technology to provide informed recommendations to clients.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Requested equipment and supplies, maintaining inventory to complete necessary repairs.
- Cleaned, adjusted and lubricated instruments, enabling correct and safe operations.
Education
Önlisans - Optisyenlik
Arel Üniversitesi
Istanbul, Turkey 04.2001 -
Skills
Customer service
Consumer banking
Bank sales
Relationship management
Relationship building
Account openings
Know your customer
Banking software proficiency
Customer Service-oriented
Creative thinking
Self-motivated nature
Prospect calling
Customer education
Money transfers
Customer relationship management
Team collaboration
Cash management
Small business operations
Developing customer relationships
Risk mitigation
Persuasive communication style
Certification
Iş güvenliği ve sağlığı
Interests
Pilates
Binicilik
Yüzme
Dil öğrenme
Timeline
Banker
QNB Finansbank
06.2024 - Current
Optical Technician
Atasun Optik
10.2020 - 03.2024
Önlisans - Optisyenlik
Arel Üniversitesi
04.2001 -