Fitness
Serap Gülmez
Optisyenlik-Bankacı-Satış Uzmanı
Istanbul
Summary
Dynamic professional with a proven track record at QNB Finansbank, excelling in customer service and banking software proficiency. Leveraged relationship-building skills to enhance customer satisfaction and streamline operations. Achieved significant improvements in client relations and operational efficiency, demonstrating a self-motivated nature and a persuasive communication style.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banker
QNB Finansbank
06.2024 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Opened, closed, and updated accounts for customers.
Optical Technician
Atasun Optik
10.2020 - 03.2024
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Improved workflow efficiency by maintaining and calibrating optical equipment regularly.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
- Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars.
- Supported company objectives with consistent performance meeting or exceeding sales targets on a regular basis.
- Aided in business growth through participation in promotional events, advertising initiatives, and community outreach activities related to vision care.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Streamlined inventory management by organizing stock and maintaining accurate records of available products.
- Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
- Provided valuable feedback on product offerings and services, contributing to the continuous improvement of the optical practice.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
- Enhanced patient satisfaction by providing efficient and accurate optical services.
- Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
- Maintained up-to-date knowledge of industry trends and advancements in optical technology to provide informed recommendations to clients.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Requested equipment and supplies, maintaining inventory to complete necessary repairs.
- Cleaned, adjusted and lubricated instruments, enabling correct and safe operations.
Education
Önlisans - Optisyenlik
Arel Üniversitesi
Istanbul, Turkey 04.2001 -
Skills
Customer service
Certification
Iş güvenliği ve sağlığı
Interests
Pilates
Binicilik
Yüzme
Dil öğrenme
Timeline
Banker
QNB Finansbank
06.2024 - Current
Optical Technician
Atasun Optik
10.2020 - 03.2024
Önlisans - Optisyenlik
Arel Üniversitesi
04.2001 -