Sena Özavcı

Contact insurance companies worldwide, check eligibility and policy benefits of patients, request guarantee of
payment letters and pre- authorization
•⁠ ⁠Check patient accounts, monitor if there are any pending claims to be processed
•⁠ ⁠Follow up billing process, make sure invoices are issued and submitted timely and accurately
•⁠ ⁠Track daily, monthly payment activities and provide financial reporting to the management
•⁠ ⁠Build effective partnership with global insurance companies and local business partners
•⁠ ⁠Preparation and renewal of contracts
•⁠ ⁠Develop projects to extend company's presence globally and increase the number of international patients
•⁠ ⁠Manage letter of invitations for international patients for visa applications and residence permits
•⁠ ⁠Support all aspects of accounting and reporting process and contribute to the hospital’s month-end and year-end closure
•⁠ ⁠Train new staff about insurance companies, authorization and billing process, orientation at the hospital

Contact insurance companies worldwide, check eligibility and policy benefits of patients, request guarantee of
payment letters and pre- authorization
•⁠ ⁠Check patient accounts, monitor if there are any pending claims to be processed
•⁠ ⁠Follow up billing process, make sure invoices are issued and submitted timely and accurately
•⁠ ⁠Track daily, monthly payment activities and provide financial reporting to the management
•⁠ ⁠Build effective partnership with global insurance companies and local business partners
•⁠ ⁠Preparation and renewal of contracts
•⁠ ⁠Develop projects to extend company's presence globally and increase the number of international patients
•⁠ ⁠Manage letter of invitations for international patients for visa applications and residence permits
•⁠ ⁠Support all aspects of accounting and reporting process and contribute to the hospital’s month-end and year-end closure
•⁠ ⁠Train new staff about insurance companies, authorization and billing process, orientation at the hospital

• Deal with patient inquiries via email, telephone, instant messaging or online chat, Pass the required information clearly to the patients about medical tourism packages that we offer Give price quotations to patients for medical tourism packages Arrange consultation appointments with doctors Deliver an excellent customer service & experience in short; turn the leads into sales.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Increased sales revenue by developing and implementing strategic sales plans.
• Built strong client relationships through consistent communication and effective problemsolving.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.