Sena Pala
İstanbul
Summary
Product Owner +3 years of experience, rich in leading digital transformation projects and developing Content Service Management Systems. Proven track record in gathering and analyzing business requirements, decomposing tasks into actionable items, and organizing development processes to ensure timely and quality delivery. Adequate in collaborating with cross-functional teams and stakeholders for the successful achievement of project goals. Competent in preparing use cases, flow diagrams, and conformance testing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Owner
INOMERA
12.2021 - Current
- Proven track record of delivering project executions for major telecom giants like TurkTelekom and Turkcell.
- Establish transparent client retention goals and strategies.
- Analyze the needs of customers and translate them into actionable requirements.
- Prepare use cases, create flow diagrams using tools like Draw.io, and conduct compliance testing to ensure product alignment.
- Experienced in creating comprehensive analytical documentation with MS Word and Confluence to drive product development and decision-making processes.
- Experienced with product backlog management, feature prioritization, and making sure the product roadmap is aligned with the business goals.
- Proficient in product testing for quality and functionality.
- Develop and improve features while ensuring seamless integration within the product ecosystem.
- Rich experience in working within an Agile development environment with great collaboration on cross-functional teams.
- Develop a comprehensive Master Plan for projects, which calls for quarterly resource planning to ensure the execution is effective.
- Coordinating and monitoring projects, resolving issues, and ensuring business continuity.
- Keep tracking and organizing the backlog while motivating the team to get projects done on time.
- Provide regular reports and updates to senior management for transparency and alignment.
- Enriching the experiences of current customers while bringing in new ways to make their lives easier.
Customer Success Manager
NETMERA
08.2021 - 12.2021
- Making periodic success presentations to increase customer success rate
- Collaborate with the product team to determine best solution for client needs
- Review customer complains and concerns and seek to improve the customer experience
Customer Operation Specialist
NETMERA
06.2021 - 08.2021
- Experience in customer operations, showcasing your budding expertise
- Ensuring satisfaction and retention
- Adapting to changing priorities and client needs
Education
Bachelor of Science - Business Informatics
UNIVERSITY OF MARMARA
Istanbul, Turkey07-2021
High School Diploma -
ISTEK BELDE ANATOLIAN HIGH SCHOOL
Istanbul, Turkey06-2016
Skills
- Sprint Management
- Agile Project Management
- People & Process Management
- Analytical Mind
- Postman
- SOAP UI
- Confluence
- MS Office
- Release planning
- Business analysis
- Product backlog management
- Roadmap development
- Agile methodology
- User acceptance testing
- Feature prioritization
- Product planning
- User story creation
COURSES
- German Language School
- GLS-Language School / Apr2017 - Jun2017
- Seminar of SAP
- University Of Marmara / May2020
- IT Business Analyst
- LABA / Jan2023 - Feb2023
INTERNSHIP
- Customer Operation Specialist
- NETMERA / Apr2021 - Jun2021
LANGUAGES
Turkish
English
German
Certification
- IT Business Analyst - LABA (Jan-Feb 2023)
- GLS Certificate - Global Language Services (May-August 2017)
Playing Piano
have been playing piano for 5 years
Timeline
Product Owner
INOMERA
12.2021 - Current
Customer Success Manager
NETMERA
08.2021 - 12.2021
Customer Operation Specialist
NETMERA
06.2021 - 08.2021
- IT Business Analyst - LABA (Jan-Feb 2023)
- GLS Certificate - Global Language Services (May-August 2017)
Bachelor of Science - Business Informatics
UNIVERSITY OF MARMARA
High School Diploma -
ISTEK BELDE ANATOLIAN HIGH SCHOOL
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