Semira Kesete
Hostel Host & Event Organizer
Istanbul
Summary
Dynamic and dedicated Hostel Host & Event Organizer at Second Home Hostel, adept at enhancing guest experiences through exceptional customer engagement and effective event planning. Proven ability to manage large groups and multitask under pressure, ensuring memorable stays and successful events while fostering a welcoming atmosphere for international guests.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Hostel Host & Event Organizer
Second Home Hostel
05.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Organized fun and inclusive events like group dinners, walking tours, and game nights.
- Hosted and supported international guests with check-in, local information, and daily needs.
Education
Bachelor - Business Management
IRS University (Private)
Asmara, Eritrea 04.2001 -
Skills
Event planning
Team player mentality
Seating arrangements
Foreign language skills
Multitasking proficiency
Group reservations management
Customer engagement
Guest feedback
Hospitality and accommodation
Interactive communication skills
Reservations management
Timeline
Hostel Host & Event Organizer
Second Home Hostel
05.2021 - Current
Bachelor - Business Management
IRS University (Private)
04.2001 -