Semih TOK

Same responsibilities as in the previous position.

• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
• Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Prepared and updated employees' daily work schedules and resolved delivery problems.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
• Organized records of vehicles, schedules and completed orders.
• Secured discounts from third-party logistics service providers to deliver substantial cost savings.
• Reviewed and negotiated contracts with carriers to optimize shipping costs.
• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
• Reviewed established business practices and improved processes to reduce expenses.
• Developed and maintained knowledgeable and productive team of employees.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Created and enforced detailed organization processes to increase quality and service standards.
• Integrated warehouse operations with existing and new business processes.

• Reviewed company's strategic plans and developed departmental goals and standards to support vision.
• Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
• Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
• Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
• Implemented escalation procedures to effectively handle time-sensitive issues.
• Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Mitigated business risks by working closely with staff members and assessing performance.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

• Established operational objectives and work plans and delegated assignments to subordinate managers.
• Improved distribution efficiency with design, development, and testing of embedded software applications.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Created and implemented strategies for improving operational efficiency and accuracy.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Coordinated project workflows for departments.
• Monitored daily and weekly key performance indicators to maintain on-track status.

• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Assigned tasks to team members to complete within designated time frames.
• Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
• Maintained accurate records of team attendance and documented disciplinary actions.
• Determined staffing needs, developing schedules to staff all shifts.
• Scheduled shifts and shift changes to accommodate workload and customer needs.
• Resolved conflicts between team members and addressed complaints or grievances.
• Developed and implemented strategies to improve team productivity and efficiency.
• Supervised team of helpers, laborers and material movers to efficiently complete tasks.
• Evaluated team performance and provided feedback on areas requiring improvement.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Developed standard operating procedures for team to follow and maintained records of activities.
• Monitored progress of tasks to provide feedback for improvement.
• Enforced team adherence to safety regulations and protocols.

• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Motivated and trained employees to maximize team productivity.
• Tracked company equipment, tools and technology to manage inventory.
• Managed internal operational standards and productivity targets.
• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Analyzed department metrics and performance and reported findings to management.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Compiled training materials for new employees and tracked skill development.
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Kept high average of performance evaluations.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

• Trained employees on proper procedures and strategies to improve productivity.
• Assessed employee performance and developed improvement plans.
• Performed monthly compliance checks.
• Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
• Complied with regulatory guidelines and requirements.
• Implemented service improvements to enhance sales cycle.
• Improved delivery and pick up operations performance.
• Efficiency improvement has been achieved.

• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Managed sales cycle to maintain solid customer base.
• Executed successful sales strategies to convert leads into customers.
• Gained understanding of goals, objectives and processes to meet client business needs.
• Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
• Resolved issues promptly to drive satisfaction and enhance customer service.