Semanur Paprat

Turkey (Remote)

• Manage corporate and individual client accounts, ensuring smooth travel and service experiences.
• Oversee social media platforms and campaigns, increasing engagement and brand visibility.
• Build and maintain partnerships with travel agencies, hotels, and service providers.
• Lead cross-functional teams in sales, operations, and customer service.
• Deliver personalized solutions to clients, enhancing satisfaction and repeat business.

Melbourne, VIC

• Delivered tailored service and product recommendations to international customers.
• Achieved top sales results consistently in a fast-paced duty-free environment.
• Ensured compliance with duty-free processes and regulations.
• Supported visual merchandising, stock management, and team operations.

Melbourne, VIC

• Managed high-value client accounts seeking international healthcare and wellness travel packages.
• Developed customized medical tourism solutions in collaboration with hospitals and partners.
• Coordinated end-to-end client journeys, from inquiry to post-service follow-up.
• Strengthened client relationships, increasing repeat business and referrals.

Melbourne, VIC

• Provided personalized styling advice, driving customer satisfaction and repeat purchases.
• Increased sales through upselling and cross-selling strategies.
• Maintained high standards of visual merchandising and store presentation.
• Handled POS transactions, returns, and exchanges efficiently.

Melbourne, VIC

• Developed and executed sales strategies for residential and commercial solar solutions.
• Closed client contracts through presentations and proposals, achieving revenue targets.
• Managed marketing campaigns across digital and offline channels.
• Provided post-sales customer support to ensure client satisfaction.

Melbourne, VIC

• Guided customers in selecting apparel and accessories, increasing repeat purchases.
• Met and exceeded individual and store KPIs.
• Maintained store standards and supported stock management.

Melbourne, VIC

• Delivered excellent customer service in a high-volume retail environment.
• Assisted in seasonal promotions, visual merchandising, and team training.
• Drove sales through upselling and product knowledge.