SELVER GECE
İZMİR,35
Summary
Trust & Safety, AI operations, and people leadership professional with hands-on experience managing large-scale content integrity operations for global social media platforms. Experienced in leading moderation teams, improving AI training data quality, and optimizing human-in-the-loop processes to enhance platform safety, quality, and operational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trust & Safety Operations Lead | AI Content Integrity
TELUS International Europe
03.2023 - 07.2025
- Led and supervised shift-based operations with a minimum of 150+ moderators per shift in a large-scale, multicultural Trust & Safety environment.
- Ensured operational continuity by monitoring team performance, quality metrics, productivity, and efficiency KPIs.
- Prepared regular workforce and performance reports using Speed Up and Lark Sheets, covering working hours, shift attendance, capacity utilization, and productivity trends.
- Supported team development through coaching, structured feedback, and performance review processes.
- Delivered regular operational and performance reports to senior stakeholders and clients.
- Led a process improvement initiative by analyzing the most frequently used market-specific tags and restructuring them as “recommended tags” within the moderation tool; incorporated moderator feedback to reduce misclick-related error rates, increase high-quality case output, and improve overall AHT KPI performance, enabling faster and more accurate moderation outcomes.
AI Content Moderator | Trust & Safety
TELUS International Europe
03.2022 - 03.2023
- Reviewed and moderated user-generated content across social media and digital platforms in line with platform policies and community standards.
- Identified, classified, and escalated sensitive and high-risk content while maintaining strict quality guidelines.
- Contributed to the improvement of AI and machine learning content moderation systems through data labeling, structured feedback, and quality input to training pipelines.
Store Manager
Kırmızı Kedi Bookstore
10.2021 - 03.2022
- Managed daily store operations, inventory control, and team supervision.
- Drove sales performance and customer satisfaction through efficient operational processes.
Financial Security Consultant
Avivasa Pension & Life Insurance
03.2020 - 08.2021
- Conducted client needs analysis for pension, life, and health insurance products.
- Managed client portfolios and provided end-to-end financial consulting services.
Technical Service Associate
Huawei Experience Store
03.2019 - 01.2020
- Coordinated technical service pre-diagnostics, customer communication, and operational workflows.
- Used SAP for product entry, inventory tracking, and invoicing processes.
Customer Service Associate / Cashier
Decathlon
03.2016 - 03.2019
- Delivered customer service, sales support, and cash handling in a fast-paced retail environment.
Education
Bachelor of Science - Business Administration
Dokuz Eylul University
Izmir, Turkey01.2018
High School Diploma -
Menderes Anatolian High School
Izmir, Turkey01.2011
Skills
- Trust & Safety Operations
- AI Content Integrity & Moderation
- Large-Scale Team Leadership
- Performance & KPI Management
- Workforce & Productivity Reporting
- Speed Up, Lark Sheets
- SAP
- Process Improvement & Operational Excellence
Certification
- SAP MM – Applied Materials Management (2025)
- Human Resources, Social Security & Labor Law (2025)
- Payroll & Personnel Administration (2025)
- SEO Training (2024)
- SEGEM Technical Personnel Certification (2020)
- Individual Pension Intermediation License (2020)
LANGUAGES
English
Timeline
Trust & Safety Operations Lead | AI Content Integrity
TELUS International Europe
03.2023 - 07.2025
AI Content Moderator | Trust & Safety
TELUS International Europe
03.2022 - 03.2023
Store Manager
Kırmızı Kedi Bookstore
10.2021 - 03.2022
Financial Security Consultant
Avivasa Pension & Life Insurance
03.2020 - 08.2021
Technical Service Associate
Huawei Experience Store
03.2019 - 01.2020
Customer Service Associate / Cashier
Decathlon
03.2016 - 03.2019
Bachelor of Science - Business Administration
Dokuz Eylul University
High School Diploma -
Menderes Anatolian High School