SELGE ZABCI
Vice President - Documentary Credits & Letter Of Guarantees
Istanbul,34
Summary
Operations professional with extensive experience in driving business efficiency and productivity. Known for fostering team collaboration and achieving significant operational improvements. Highly reliable and adaptable to evolving business needs, excelling in strategic planning and process optimization.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Vice President of Operations
ING BANK , TURKEY
08.2002 - 07.2024
- Trade Finance solutions for Customers
- Export - Import Letter of Credits related all operations ( inld. Discounting - payment - issuance - advising etc )
- Documentary Credits and Documentary Collections related operations
- Document Examination
- Fraud - Complaince - Anti Money Laundering related Risk Assesments
- Bank to Bank relationship Management
- Advisory for Customers and Bank's other departments
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Trade Finance Officer
Garanti Bank - Turkiye
08.1997 - 06.2002
All Trade Finance related operations ( Letter of Credits - Documentary Collections - Payments )
- Prepared detailed reports on trade financing activities for senior management review, enabling informed decision-making processes within the organization.
- Managed complex trade finance portfolios, achieving high levels of customer retention and satisfaction.
Education
No Degree - Journalism
Istanbul University
Istanbul 10.1990 - 06.1994
Skills
Operations management
Timeline
Vice President of Operations
ING BANK , TURKEY
08.2002 - 07.2024
Trade Finance Officer
Garanti Bank - Turkiye
08.1997 - 06.2002
No Degree - Journalism
Istanbul University
10.1990 - 06.1994