Sehnaz Taygur
Flight Attendant
Istanbul
Summary
Accomplished Flight Attendant offering over 18 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Airline Workers Association
Hava - Sen
Istanbul
2020.01 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored company inventory to keep stock levels and databases updated.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked with customers to understand needs and provide excellent service.
- Received and processed stock into inventory management system.
- Maintained energy and enthusiasm in fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Improved operations through consistent hard work and dedication.
- Increased customer satisfaction by resolving issues.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Delivered services to customer locations within specific timeframes.
Flight Attendant
Turkish Airlines
Istanbul
1989.08 - 2019.09
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Relayed updates and information to passengers after confirming key details with pilot.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Controlled entertainment for passengers through onboard video and audio systems.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Worked flexible hours across night, weekend and holiday shifts.
- Monitored company inventory to keep stock levels and databases updated.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
High School Diploma -
Notre Dame De Sion
Istanbul 1986.09 - 1989.07
Bachelors Degree - Law
Istanbul University
Istanbul, Turkey 1989.09 - 1992.09
Skills
Emergency care
Emergency Response
Crew coordination
Food and beverage preparation
Aviation regulations
Infant AED and CPR
Relationship Management
Public speaking
Preflight briefings
Business travelers
Cleanliness and sanitation
Airline Operations
Guest services
Company policy adherence
Timeline
Airline Workers Association
Hava - Sen
2020.01 - Current
Bachelors Degree - Law
Istanbul University
1989.09 - 1992.09
Flight Attendant
Turkish Airlines
1989.08 - 2019.09
High School Diploma -
Notre Dame De Sion
1986.09 - 1989.07