SEFA KARAAGAC

Guest Relations & Operational Safety

• Managed late check-in and early check-out procedures with a focus on guest comfort and efficiency.
• Acted as the primary point of contact during overnight shifts, resolving guest issues and inquiries promptly.
• Ensured the safety and security of the premises and guests throughout the night.

Night Audit & Financial Reporting

• Performed daily "Night Audit" procedures, including the reconciliation of financial records and POS transactions.
• Prepared comprehensive daily activity reports and maintained accurate guest ledgers.
• Handled overnight reservations and managed incoming calls, providing information and securing bookings.

Vessel Operations & Coordination

• Managed end-to-end arrival and departure logistics for various vessel types, ensuring seamless port calls.
• Coordinated and secured necessary docking and port entry permits from local authorities.
• Monitored vessel ETA and schedules to optimize turnaround time and minimize port stay costs.

Regulatory Compliance & Documentation

• Prepared and verified critical shipping documents, including manifests, Bills of Lading, and Statements of Facts.
• Navigated complex customs, immigration, and port authority regulations to ensure 100% legal compliance.
• Successfully handled inward and outward clearance procedures for international vessels.

Husbandry & Logistic Support

• Provided comprehensive logistical support for ship crew, including medical assistance, travel arrangements, and personnel changes.
• Facilitated cargo operations by acting as the primary liaison between the vessel, terminal, and vendors.

Navigation & Operational Support

• Assisted the Captain in safe navigation, bridge watchkeeping, and precision maneuvering during docking and anchoring.
• Executed deck operations, including line handling and tender operations, in compliance with international maritime safety standards.

Guest Relations & Watersports

• Guided guests in the safe operation of recreational watercraft (tender boats, jet-skis) and ensured all water sports equipment was mission-ready.
• Provided high-level service to guests, maintaining the professional etiquette required in the luxury yachting industry.

Maintenance & Technical Support

• Maintained the yacht’s exterior to pristine standards, including teak care, polishing, and overall deck cleanliness.
• Provided support in the engine room for minor mechanical repairs and routine maintenance checks to ensure operational continuity.

Navigation & Operational Support

• Assisted the Captain in safe navigation, bridge watchkeeping, and precision maneuvering during docking and anchoring.
• Executed deck operations, including line handling and tender operations, in compliance with international maritime safety standards.

Guest Relations & Watersports

• Guided guests in the safe operation of recreational watercraft (tender boats, jet-skis) and ensured all water sports equipment was mission-ready.
• Provided high-level service to guests, maintaining the professional etiquette required in the luxury yachting industry.

Maintenance & Technical Support

• Maintained the yacht’s exterior to pristine standards, including teak care, polishing, and overall deck cleanliness.
• Provided support in the engine room for minor mechanical repairs and routine maintenance checks to ensure operational continuity.

Navigation & Operational Support

• Assisted the Captain in safe navigation, bridge watchkeeping, and precision maneuvering during docking and anchoring.
• Executed deck operations, including line handling and tender operations, in compliance with international maritime safety standards.

Guest Relations & Watersports

• Guided guests in the safe operation of recreational watercraft (tender boats, jet-skis) and ensured all water sports equipment was mission-ready.
• Provided high-level service to guests, maintaining the professional etiquette required in the luxury yachting industry.

Maintenance & Technical Support

• Maintained the yacht’s exterior to pristine standards, including teak care, polishing, and overall deck cleanliness.
• Provided support in the engine room for minor mechanical repairs and routine maintenance checks to ensure operational continuity.

Sales & Marketing Management

• Presented real estate investment opportunities and company projects to potential clients with a focus on ROI and value.
• Introduced the holiday region’s lifestyle and infrastructure benefits to enhance the attractiveness of the portfolio.
• Marketed complimentary services and amenities to improve guest engagement and drive interest in high-value properties.

Closing & Client Acquisition

• Managed the end-to-end sales cycle, from the initial greeting and property tours to final contract negotiations and closing.
• Consistently met sales targets by identifying client needs and providing tailored real estate solutions.

Culinary Skills & Production

• Mastered the art of pizza making, including dough preparation, stretching techniques, and oven management.
• Handled high-volume food preparation (mise en place) to ensure consistency and quality during peak hours.

Kitchen Operations & Organization

• Managed inventory and kitchen supplies, ensuring optimal stock levels and minimal waste.
• Maintained a clean and organized workspace in strict accordance with food safety and hygiene standards.