GYM
SEDA SINCAR
HOSPITALITY
DOHA,QA
Summary
Focused and reliable in bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
BARMAID
ROBİNSON CLUB ÇAMYUVA
KEMER-ANTALYA
04.2023 - 10.2023
- Managed all customer interactions with highest level of service
- Made, sold, and served alcoholic and non-alcoholic food and drink items. Able to communicate well with customers.
- Guest relation
- Built relationships with vendors to manage orders and negotiate costs.
- Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
- Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
- Greeted customers and provided menus upon arrival to dining room.
- Established rapport with customers by providing friendly and attentive service.
- Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
- Increased sales by 10%
Guest Relations Agent
NİRVANA MEDITERRANEAN EXCELLENCE HOTEL
KEMER - ANTALYA
05.2019 - 11.2021
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Advised guests about on-property and off-site amenities best suiting needs.
- Coordinated schedules and set appointments for guests and staff.
- Logged guest interactions via email, phone and in-person in computer system.
- Engaged guests through upbeat conversation and personalized service.
- Answered multi-line telephone system to aid guests, direct callers and take messages
- Advised guests about on-property and off-site amenities best suiting needs
- Managed check-in and check-out procedures for guests
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base
Restaurant Waiter
SIMIT SARAYI
DOHA
11.2021 - 11.2022
- Ensuring and providing flawless, upscale, professional and high class guest service experiences
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to guests needs and anticipating their unstated ones
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Kept server areas clean and stocked to increase efficiency while working tables
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Hostess
CZN BURAK RESTAURANT - PLACE VENDOME MALL
DOHA - LUSAIL
01.2023 - Current
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Relayed guest comments or suggestions to manager on duty for further action.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Managed over 50 customer calls per day.
Education
PHYSICAL EDUCATION - Physical Education Teaching And Coaching
KUTAHYA DUMLUPINAR UNIVERSITY
KUTAHYA DUMLUPINAR 01.2014 - 12.2016
High School Diploma -
KEMER VOCATIONAL TECHNICAL ANATOLIAN HIGH SCHOOL
ANTALYA - TURKIYE 01.2010 - 12.2014
Skills
Time Managment
Certification
B1,B2,C1 ENGLISH LANGUAGE COURSE
Interests
PHOTOGRAPHY
YOGA
TRAVELLING
Timeline
BARMAID
ROBİNSON CLUB ÇAMYUVA
04.2023 - 10.2023
Hostess
CZN BURAK RESTAURANT - PLACE VENDOME MALL
01.2023 - Current
Restaurant Waiter
SIMIT SARAYI
11.2021 - 11.2022
CUSTOMER RELATIONSHIP MANAGMENT
05-2020
Guest Relations Agent
NİRVANA MEDITERRANEAN EXCELLENCE HOTEL
05.2019 - 11.2021
B1,B2,C1 ENGLISH LANGUAGE COURSE
01-2019
PHYSICAL EDUCATION - Physical Education Teaching And Coaching
KUTAHYA DUMLUPINAR UNIVERSITY
01.2014 - 12.2016
High School Diploma -
KEMER VOCATIONAL TECHNICAL ANATOLIAN HIGH SCHOOL
01.2010 - 12.2014